Customer Service Coordinator

Atlantic Packaging Products; Ingersoll; On-site; CAD 30,000 - 60,000; Full time

Job summary

A Canadian packaging company is seeking a Customer Service Coordinator in Ingersoll. The role involves managing client relationships, ensuring service targets are met, and supporting invoicing and project management tasks. The ideal candidate will have at least 3 years of customer service experience and strong communication skills. The company offers comprehensive health benefits, opportunities for advancement, and a supportive team culture.

Benefits

Comprehensive health, dental, and vision coverage

Educational assistance for continuous skill development

Opportunities for advancement

Employee Assistance Program (EAP)

Qualifications

• 3 years proven experience in customer service oriented roles.
• Ability to work cross-functionally and communicate effectively.
• Self-starter with strong attention to detail.

Responsibilities

• Manage client portfolios including order entry and tracking.
• Communicate effectively with clients via email and phone.
• Provide support for pricing and invoicing.

Skills

Customer Service

Strong communication skills

Attention to detail

Problem-solving skills

Microsoft Office proficiency

Job description

Join us in building Careers and shaping Experiences Beyond the Box

About Us

At Atlantic Packaging every box tells a story and yours begins here. As a proudly Canadian‑owned company with over 80 years of excellence in the corrugated packaging industry with operations within North America (Ontario Quebec and United States) were committed to sustainability customer excellence and community impact. Since 1945 weve supported local jobs and built a legacy of trust with our clients and team members. At Atlantic your ideas matter your growth is supported and your work makes a real impact.

The Opportunity

We are seeking Customer Service Coordinator for our Ingersoll site. Reporting to the Customer Service Manager the Customer Service Coordinator plans and coordinates the delivery of our corrugated products and services. Building and maintaining relationships with customers is critical. Working to continuously improve the level of service by ensuring our customers requirements and organizational service targets are met. This role involves level of project management requires order creation status review and closing validation.

Involvement with invoicing; liaison between key departments and team members and problem solving. Expected excellent communication skills be able to multitask and have a strong customer service orientation.

What youll do

• Client Management :
• Managing several client portfolios includes order entry status updates or tracking of open orders order closure tasks custom reporting and cadence activity.
• Specification / SKU maintenance; validating updating and controlling revisions / version and production routing options.
• Communication skills verbally and written including email etiquette required.
• Client Inquiries
• Intercompany Inquiries
• Expediting Orders
• Management and interaction with client portals and / or other middle-ware programs EDI etc.
• Onboarding or client maintenance requirements towards specific requirements with purchase order acceptance and billing terms / conditions (proforma credit or order holds etc).
• Project Management :
• Working with Sales regarding activities towards new account activation and onboarding. Includes credit approval status and advocation.
• Follow up activities required towards project development status includes design estimating and graphics approval. Includes colour / brand management fly sheet execution and spec completion in MIS system.
• RFQ Process validation required before release of order to production spec review against quotation.
• Understanding and application of unique requirements; C of C FSC GMP or other Food Safety order validation
• Finance Support :
• Providing support for price increases and other financial obligations clients are required to follow either by contract or other agreement.
• Working with Invoicing Clerks to upload invoices or other documents for billing and payment requirements in client portal or other systems.
• Quality Review :
• Assist with non-conformance investigation corrective and preventative actions.
• Assist with communicating quality expectations of clients when needed as part of the onboarding or continual management of the client account.

What You Bring

• 3 years proven experience in customer service proven to be customer oriented.
• Strong communication skills both verbal and written.
• Strong attention to detail and accuracy.
• Ability to work cross‑functionally and communicate effectively with various teams.
• General proficiency computer skills Microsoft products; Outlook Word Excel.
• General analytical and problem‑solving skills.
• Self starter but also able to work within a team setting.

What We Offer

• Comprehensive health dental and vision coverage (dependents included)
• Teamwork-focused culture with sustainability initiatives and social events
• A culture of appreciation through a point‑based recognition
• Opportunities for advancement and internal movement
• Education assistance for continuous skill development
• Academic scholarships for employees children
• Safety equipment and PPE support program
• Retirement savings and wellness initiatives
• Employee Assistance Program (EAP)

Inclusion and Accessibility

Atlantic Packaging is committed to fostering an inclusive accessible and respectful environment for all candidates. If you require accommodation during the hiring process please contact our Talent Acquisition teamwere here to support you.

We sincerely thank all applicants for their interest in joining Atlantic Packaging. While we appreciate the time and effort invested only those selected for an interview will be contacted.

Required Experience :

IC

Key Skills: Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type: Full-Time

Department / Functional Area : Customer Service

Experience: years

Vacancy: 1