Customer Service Coordinator

Blood; Brampton; On-site; CAD 31,000 - 44,000; Full time

Job summary

Canadian Blood Services in Brampton, Ontario, is seeking a Regular full-time Customer Service Coordinator to join the Testing team. You will manage incoming and outgoing communications and prepare laboratory reports in various formats, ensuring accuracy and timely delivery to clients.

You will coordinate internal support functions under laboratory management and respond to inquiries from hospitals and clinics nationwide, delivering professional guidance and maintaining high service standards.

Qualifications

• Post-secondary education in a healthcare-related field or office administration.
• Minimum of 3 years' experience in a customer service role.
• Familiarity with a computerized inventory management system.
• Experience working in a healthcare setting or laboratory is an asset.
• Advanced computer literacy in MS Office and knowledge of SAP is an asset.

Responsibilities

• Respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada with timely guidance about laboratory-related services.
• Coordinate with laboratory personnel to ensure inquiries are addressed, documented, and escalated when necessary.
• Manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper sign-off before issuing to clients.
• Handle internal CBS inquiries by identifying needs, coordinating responses, and maintaining consistent service standards as assigned by the laboratory manager.
• Initiate and manage routine and urgent communications via fax, email, courier, or verbal channels.
• Support operational excellence and serve as back-up for administrative functions in line with CBS policies.

Skills

Customer service

Communication

Attention to detail

Education

Healthcare-related post-secondary education

Tools

MS Office

SAP

Inventory management system

Job description

Select how often (in days) to receive an alert:

Classification: BT OPSEU 200/5103 - BRM/TOR
Salary/Rate of pay: Starting $26.94

• This external job posting may close earlier than the advertised deadline. We recommend applying as soon as possible.

Application requirements:

• Your up-to-date resume.
• We recommend you save a copy of the job posting for reference throughout the recruitment process.

Do you currently work for Canadian Blood Services? All employees must apply via the internal career page .

Together, the work we do connects people and changes lives — including your own.

Be part of a dynamic, collaborative and caring organization committed to saving and improving lives. Thousands of patients depend on us every day for reliable access to safe blood, plasma, stem cells and organs and tissues.

About the role

Canadian Blood Services is looking for a Regular full-time Customer Service Coordinator to join our dynamic Testing team in Brampton, Ontario.

The Testing team is responsible for supporting Canadian Blood Services by performing routine and extensive testing. These testing services help ensure a safe and secure blood supply that protects donors and recipients.

In this role, you will support internal and external customers through the management of incoming and outgoing communications as well as the preparation of laboratory reports which may be in in the form of email, fax or mail. Additionally, you will coordinate the internal customer support functions of the laboratory associated with, and under the direction of laboratory management.

• Drawing on your ability to quickly learn and navigate complex service environments, you will respond to inquiries from hospitals, laboratories, and pharmaceutical clients across Canada, providing timely and professional guidance about laboratory-related services.
• Leveraging your excellent customer service skills, you will coordinate with laboratory personnel to ensure inquiries are addressed appropriately, documented thoroughly, and escalated when necessary.
• Utilizing your superior organizational abilities, you will manage and process detailed laboratory reports, ensuring accuracy, completeness, and proper medicial sign-off before issuing to clients, including urgent and customized reports.
• Using your strong interpersonal and communication skills, you will handle internal CBS inquiries by indentifying needs, coordinate responses, and maintaining consistent service standards as assigned by the laboratory manager.
• Applying your attention to detail, you will initiate and manage routine and urgent communications via fax, email, courier, or verbal channels, ensuring timely delivery of information and reports.
• Supporting operational excellence, you may serve as back‑up for administrative functions and will perform all duties in alignment with Canadian Blood Services' Corporate Health and Safety Policies and Procedures.

Desired education and skills

• Completion of post‑secondary education in a relevant discipline from a recognized academic institution, preferably in a healthcare related field or office administration.
• Minimum of 3 years' experience in a customer service role or position working closely with the public.
• Familiarity with a computerized inventory management system is an asset
• Experience working in a healthcare setting or laboratory is an asset.
• Advanced computer literacy in MS Office and knowledge of SAP is an asset.

We acknowledge that the work of Canadian Blood Services spans many Territories and Treaty areas across the country, and we are grateful for the Traditional Knowledge Keepers and Elders who have guided us in this important work. We recognize the land and waters that have inspired our work and offer gratitude to those Indigenous peoples on whose territory we work, live and play.

Diversity and inclusion play a vital role in ensuring health equity for patients across Canada. We are committed to reflecting Canada’s population in our organization and fostering an environment where all employees can be their authentic selves, with equal opportunities to succeed and contribute.

Canadian Blood Services may use an Artificial Intelligence (AI) tool to support the screening stage of its recruitment process. All AI use is performed in accordance with our privacy policies. AI supports the screening process; hiring leaders retain discretion over which applications move forward.

We thank all applicants for their interest. However, only those considered for an interview or those invited to participate in an assessment will be contacted. Emails are sent directly from our system, to ensure you receive them please add [e-mail] and [e-mail] to your safe senders list.

Applicants who require accommodation should discuss their needs with us.