Customer Service Conversation AI Training Expert

OpenTrain AI, Inc.; Canada; Remote; CAD 48,000 - 68,000; Part time

Benefits offered by this job

Remote work

Part-time contract

20+ hours per week

Job summary

OpenTrain AI, Inc. seeks a Customer Service Conversation AI Training Expert to craft realistic customer support interactions and evaluate AI agents. You will simulate conversations, assess responses for accuracy and bias, and follow project guidelines to ensure quality across scenarios.

The role is remote for candidates in Canada, part-time with a minimum of 20 hours per week. Prior customer service and AI training experience are required.

Qualifications

• At least two years of professional customer service or call center experience.
• Fluent spoken English and ability to adjust tone to customer needs.
• Strong end-to-end customer support knowledge and handling inquiries, complaints, and escalations.

Responsibilities

• Create natural, human-enacted conversations for AI agents.
• Review and rank AI responses for accuracy, fluency, and relevance.
• Test AI models for inaccuracies, bias, and reliability across use cases.
• Demonstrate active listening, empathy, and professional communication.

Skills

Customer service experience

English communication

Remote work

Education

Bachelor's degree or higher

Job description

Customer Service Conversation AI Training Expert

Create realistic customer service conversations and evaluate speech-to-speech AI responses for accuracy, fluency, relevance, and bias. This remote Canada-based contractor role pays up to $30 per hour and requires 20+ hours weekly.

Remote Hourly · $30/hr

$30/hr

Compensation

Contract, part-time

Engagement

Remote

Location

Oct 26, 2026

Posted

Open to applicants in

Canada

The Work

You will create realistic customer support conversations for speech-to-speech AI agents. You will act out scenarios using professional communication and established service workflows.

You will also review and rank AI responses, test models for inaccuracies or bias, and assess its reliability across different customer service situations. Follow the project scenarios, instructions, and quality standards provided for each task.

• Create natural, human-enacted conversations across realistic customer support scenarios.
• Use customer service judgment in issue identification, troubleshooting, escalation, follow-up, and resolution.
• Evaluate AI responses for accuracy, fluency, and contextual relevance.
• Test AI models for inaccuracies, bias, and reliability across different use cases.
• Demonstrate active listening, empathy, problem-solving, and professional communication.

What It Pays And Takes

This is remote contractor work open to candidates in Canada. It is part-time work requiring at least 20 hours per week.

• Pay: Up to $30 per hour in US dollars.
• Location: Remote; open to candidates in Canada.
• Time: 20+ hours per week.
• Experience: At least two years of professional customer service or call center experience.
• AI experience: At least one year in data annotation, AI evaluation, model training, response evaluation, or related AI training work.
• Education: A bachelor's degree or higher in Business Administration, Communications, Marketing, Management, or a related field, or equivalent professional experience.
• Skills: Strong knowledge of end-to-end customer support and experience handling inquiries, complaints, service requests, and escalations.
• Communication: Fluent spoken English and the ability to adjust your communication style and tone to customer needs.
• Work style: Reliability and self-direction in remote contractor work.

About AI Training Work

AI training is the human work behind systems that learn from examples, including recorded conversations and reviewed AI responses. People with practical customer service experience help these systems communicate more accurately, naturally, and appropriately.