Customer Service/Collections Specialist

Byrider; Appleton; On-site; CAD 70,000 - 99,000; Full time

Job summary

A national automotive finance company is seeking a full-time Customer Service/Collections Specialist in Appleton. The role focuses on managing collections and customer retention, ensuring compliance, and providing excellent customer service. Candidates should have 2+ years of experience in related fields and strong communication skills. This position offers competitive compensation and benefits.

Benefits

Annual compensation of $50,000 - $70,000

Monthly bonus up to $2,000

Great benefits & paid time off

Career growth opportunities

Qualifications

• 2+ years of relevant experience in customer service or collections.
• Strong communication and computer skills.
• Ability to work onsite and pass a background check.

Responsibilities

• Manage collections and customer retention.
• Assist with lending and credit origination.
• Ensure branch compliance and customer satisfaction.

Skills

Customer service skills

Communication skills

Computer skills

Job description

Byrider - 2301 W. College Ave. - Appleton,WI54914

Customer Service/Collections Specialist (Consumer Finance)

Do you have a background in management, sales, customer service, customer retention, call center, collections, or a related field? Would you enjoy earning a great income while helping customers with an industry-leading credit program?

Growing national automotive consumer finance company! Customer Service/Collections Specialist career opportunity!

Rewards for Customer Service/Collections Specialist:

• Annual compensation: $50,000.00 - $70,000.00
• $18.00 -$22.00 hour + monthly bonus up to $2,000.00
• Great benefits & paid time off
• Career growth to Manager or Specialist
• Industry-best customer program
• 36 years in business
• Growing national company

Responsibilities for Customer Service/Collections Specialist:

• Collections, customer service, customer retention
• Assist with lending/credit origination
• Help ensure branch compliance
• Demonstrate a high level of customer service
• Work with consumer finance software
• Attend ongoing training classes

Hours for Customer Service/Collections Specialist:

• Full-time (40 hours)
• 100% onsite
• No Sundays
• Work most Saturdays (shorter day) with a weekday off
• Location hours: Monday - Friday 9-7, Sat 9-4
• Shifts will vary
• Overtime as needed with OT pay

Requirements for Customer Service/Collections Specialist:

• 2+ years of collections, customer retention, management, call center, team leader/senior customer service rep, sales, or related experience
• Good communication, computer & customer service skills
• Able to work the hours listed & 100% onsite
• Able to pass a background check