Customer service claims agent 12 months contract

Excel personnel inc.; Toronto; On-site; CAD 48,000; Full time

Job summary

A recruitment agency is seeking a Customer Service Claims Agent for a 12-month contract in Toronto. The incumbent will handle insurance claims and act as a point of contact for operators and customers. Ideal candidates will have one year of customer service experience. Benefits include a comprehensive insurance program and paid time off. The role requires in-person attendance from Monday to Friday, 7 a.m. to 3:30 p.m.

Benefits

Group insurance program

Pension plans

Share purchase plan

Paid time off

Employee discount

Training and development

Recognition and rewards

Mentoring program

Qualifications

• Minimum of one year of relevant experience in customer service (telephone).
• Experience in administrative support is an asset.
• Experience in the insurance sector and claims file management is considered an asset.

Responsibilities

• Act as a resource person for operators in claims.
• Coordinate claims files according to established protocols.
• Follow-up with operations, customers, and insurers.
• Handle telephone complaints related to customer service claims.
• Answer calls and e-mails.
• Provide administrative support for the Insurance and Claims Department.

Skills

Excellent communication skills

Organizational skills

Thoroughness

Diplomacy

Excellent command of the Office suite

Education

DEC in secretarial or administrative studies

Job description

Our client, a company specializing in retail, is looking for a customer service claims agent on a 12-month contract.

Salary 48K

Workplace Laval

Monday to Friday from 7 a.m. to 3 : 30 p.m. in person

The incumbent acts as the first point of contact for operators and customers in all matters relating to insurance claims. He / she handles claims following bodily injury, breakage or damage to company property / buildings or third-party property, as well as automobile fleet claims.

Responsibilities

• Act as a resource person for operators in the event of a claim for bodily injury, breakage or damage to company or third-party property / buildings, as well as fleet claims;
• Coordinate claims files according to established protocols (e.g. billing and / or reimbursement);
• Follow-up with operations, customers and insurer and / or claims adjuster;
• Handle telephone complaints related to customer service claims;
• Synthesize documents required for the production of various statistical reports;
• Answer calls and e-mails;
• Provide administrative support for the Insurance and Claims Department;

Benefits after 3 months

• Group insurance program : you can choose the coverage that best suits your needs and add optional insurance (health and dental care, long-term disability, life insurance, health management account).
• Pension plans
• Share purchase plan
• Paid time off : Recharge your batteries with paid time off, including vacation, sick and personal days to help you maintain a healthy work-life balance.

Other benefits

• Employee discount.
• Training and development : Develop your skills and advance your career with ongoing training and development opportunities, including workshops, seminars and online courses.
• Recognition and rewards
• Mentoring program

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Experience

• Minimum of one year of relevant experience in customer service (telephone);
• Experience in administrative support (an asset);
• Experience in the insurance sector and in claims file management will be considered an asset.
• DEC in secretarial or administrative studies;

Knowledge and skills

• Excellent command of the Office suite;
• Thoroughness, organizational skills and ability to manage priorities;
• Diplomacy, autonomy;
• Excellent communication skills; the role requires collaboration with global teams.