Customer Service Cashier (Shawnessy)

Calgary Co-op; Calgary; On-site; CAD 18,000 - 26,000; Part time

Benefits offered by this job

Extended health benefits

Paid vacations

Employee discount (5%)

Recognition program

Social committee events

Employee & family assistance plan

Training & development programs

Job summary

Calgary Co-op in Calgary, Alberta invites applications for a Customer Service Cashier. This role supports a cooperative culture with pride in work, teamwork, and community care.

You will provide customer service, manage checkout operations, stock displays, and maintain price integrity while complying with safety and policy standards. Experience in retail, fluency in English, and basic MS Office skills are expected.

Qualifications

• Grade 9 or an acceptable combination of education and experience.
• Related retail experience.
• Must be fluent in English.
• Basic Word, Excel and Outlook

Responsibilities

• Provide customer service and maintain positive customer relations while handling customer merchandise, questions, comments, requests, and complaints.
• Stock and display merchandise efficiently; maintain displays and stock levels near candy/magazine racks and front-end displays.
• Handle merchandise with care, ensuring price integrity and correct price changes.
• Perform general clean-up and keep sales floor and back stock clean and organized.
• Follow Occupational Health and Safety, Food Safety and Environmental regulations to ensure safety of staff and customers.
• Operate checkouts and manage cash handling efficiently; perform opening/closing duties as needed.
• Organize and process receipts, invoices, returns, transfers, and correct storage of products.
• Assist with office tasks and POS reporting, lottery, cash balancing and communications as required.

Skills

Related retail experience

Fluent English

Basic MS Office

POS system

Education

Grade 9

Tools

POS system

Job description

Job Description This is your opportunity to embrace a culture that reflects a sense of pride and ownership in work. Our Co-operative demonstrates mutual respect for the team & our members and shows care towards the community. We care for our employees and create strong teams in collaborative environments.

Customer Service Cashier is responsible to ensure customer service is provided through maintaining a safe and efficient operation while adhering to Company policies, procedures and standards. The Customer Service Cashier position reports directly to the Customer Service Supervisor/Front End Manager, and the main responsibilities include;

• Provides customer service and maintains positive customer relations through the proper handling of customer merchandise, questions, comments, requests, and complaints. Effectively works in a diverse team environment in a proficient and friendly manner.
• Performs all aspects of stocking and display functions in an efficient and organized manner. Maintain display presentation and stock levels (stock provided) in and around the candy/magazine racks and face Front End displays.
• Handles merchandise ensuring quality, minimizing damages, markdowns and ensures price integrity including price changes.
• Performs general clean up duties such as cleaning spills and display fixtures to ensure a neat and organized department is maintained. Responsible for ensuring the sales floor and back stock area are clean of cardboard and debris, including disposal of garbage.
• Performs duties following established Occupational Health and Safety, Food Safety and Environmental regulations and policies to ensure the health and safety of all staff and customers.
• Ensures the proper care, use and maintenance of equipment and tools and reports repair requirements to the Customer Service Supervisor, Front End Manager or Duty Manager.
• Responsible for adhering to regulated laws. (i.e. age restriction)
• Maintains a working knowledge of PLU codes.
• Advise supervisor of any merchandise and supplies that require ordering.
• Performs all aspects of the Customer Service Cashier functions including, but not limited to opening and closing duties.
• Operates the checkouts and cash handling in an efficient manner.
• Responsible for all aspects of ordering money, merchandise and supplies if required.
• Responsible for all aspects of receiving including reviewing/verifying invoices, returns, transfers, claims and proper storage of products if required.
• Responsible for organizing and taking inventory if required.
• Operates all aspects of the Customer Service Office functions in an efficient manner including but not limited to opening and closing duties, POS reporting functions, Lottery, Cash Balancing, security system checks, mail sorting, collecting money from vending machines, maintenance of donation log, bulletin boards, and communicating various public announcements if required.
• Operates the Customer Service Office checkouts and cash handling in an efficient manner if required.
• Responsible for implementation of Customer Service programs, running and balancing reports, and the preparation for armoured car service if required.
• Responsible for performing File Maintenance duties if required.

What skills and abilities will you need to be considered?

• Grade 9 or acceptable combination of education and experience
• Related retail experience, including the provision of customer service

What skills and abilities will set you apart from others?

• Previous cash handling, banking or related retail experience
• Must be fluent in English
• Basic Word, Excel and Outlook
• Previous retail cashier experience

Benefits & Perks

Calgary Co-op has excellent opportunities for increasing levels of responsibility, personal growth, and challenge. We offer competitive wages, extended health benefits for full-time and part-time employees, paid vacations, 5% employee discount (cashback) on all purchases, a recognition program, social committee events and employee & family assistance plan. As well as numerous training and development programs.

About Calgary Co-op

Calgary Co-op has been proudly serving the community since 1956, when it opened its first store with local farmers and ranchers to provide fresh, farm-to-table foods. Headquartered in Calgary and owned by over 456,000 members, it’s one of North America’s largest retail co-operatives, with 3,530 employees, $757 million in assets, and $1.3 billion in annual sales. We operate food centres, pharmacies, gas stations, car washes, home health care centres, wine, spirits and beer stores, and cannabis stores across Calgary, Airdrie, Cochrane, High River, Okotoks, and Strathmore. We also own Community Natural Foods, Willow Park Wines & Spirits and Beacon Pharmacy. Committed to sourcing locally whenever possible, from Calgary, Alberta, and Western Canada, the organization helps connect consumers with the producers behind their food. Calgary Co-op continues to expand its local offerings while focusing on quality and community support, earning recognition by the Canadian Grocer’s 2024 Impact Awards for our commitment to sustainability & supporting employees.

We thank all applicants for their interest; however, only those being considered for an interview will be contacted.

Qualifications

MINIMUM / ESSENTIAL QUALIFICATIONS:

• Grade 9 or an acceptable combination of education and experience.
• Related retail experience.

Desirable Qualifications

• Previous cash handling, banking or related retail experience
• Must be fluent in English
• Basic Work, Excel and Outlook
• Previous retail cashier experience
• Employees must successfully complete and maintain the following courses:
• Cashier-training program (within probation or class trial).