Customer Service Broker - Higgins Insurance, a part of Orbit Insurance Services

Orbit Insurance Services; Dartmouth; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading insurance firm in Dartmouth, Nova Scotia, is seeking an Insurance Broker to assist clients with their automobile and property policies. The role involves providing expert guidance, processing inquiries, and maintaining service excellence in a dynamic environment. Ideal candidates will have experience in personal lines insurance and exceptional communication skills. Opportunities for growth and comprehensive benefits are offered.

Benefits

Competitive salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage for continuing education

Access to learning resources

Flexible work-from-home options

Qualifications

• Experience in personal lines, automobile and property insurance.
• Exceptional communication skills and ability to deal with stakeholders.
• Excellent problem solving skills.
• Superior time management and organizational skills.
• Intermediate knowledge of Microsoft Office Suite applications.

Responsibilities

• Assist members with insurance coverage inquiries.
• Process policy changes and ensure smooth service.
• Handle member concerns and deliver resolutions.
• Build trust by providing insights into insurance products.
• Maintain accurate transaction records.

Skills

Personal lines insurance experience

Communication skills

Problem-solving skills

Time management skills

Knowledge of Microsoft Office Suite

Knowledge of Epic

Job description

Job Description

Are you looking for an opportunity to work within an organization that will recognize your unique abilities to care for clients throughout Atlantic Canada? You will be exposed to a fast paced, digital focused company that is evolving and constantly growing to meet the demands of group clients / members.

We are actively searching for individuals currently considering a new challenge that will really make a difference in their work lives. Higgins Insurance, a part of Orbit Insurance Services is growing their service team within Atlantic Canada and we would love the opportunity to get to know you better.

What You’ll Do

As an Insurance Broker, you’ll play a critical role in helping members navigate their automobile and property policies with confidence. Reporting to the Service Senior Manager, you'll provide expert guidance, assess risk, and ensure every interaction is smooth, efficient, and positive.

Why You’ll Love This Role

Engage & Assist Answer coverage inquiries, process policy changes, and ensure our members receive personalized, professional service every step of the way.

Resolve Challenges with Confidence Handle concerns with care and professionalism - assessing issues, identifying solutions, and delivering resolutions that leave a lasting positive impression.

Be the Reason Members Stay & Grow Build trust and connections by providing valuable insights into our insurance products and services, helping members make informed coverage decisions while identifying opportunities for growth.

Leverage Your Broker Expertise Apply underwriting standards, assess risk, and ensure policies align with binding requirements - all while maintaining compliance with industry regulations.

Keep Things Organized Process rewrites, maintain accurate records, and ensure all insurance transactions are efficiently documented and up to date.

Stay Informed Work in a supportive, learning-focused environment where you'll collaborate with management, flag key issues, and stay ahead of industry developments.

This is more than just a job, it’s a chance to be part of a service-driven team that values expertise, problem-solving, and member satisfaction. If you're ready to bring enthusiasm, broker knowledge, and a customer-first mindset to a role that keeps you engaged every day, we'd love to hear from you!

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• Experience in personal lines, automobile and property insurance.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Excellent problem solving skills and ability to handle customer issues in a pleasant and positive manner.
• Superior time management and organizational skills to handle competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications and Epic.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBOcourses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Remote, #LI-Hybrid