Customer Service Attendant (Community Centre)

City of Kitchener; Kitchener; On-site; CAD 30,000 - 60,000; Part time

Job summary

A municipal organization is seeking a Customer Service Attendant for its Community Centres in Kitchener. The role involves ensuring operational safety, providing excellent customer service, and engaging with a diverse clientele. Ideal candidates will have at least a Grade 12 Diploma and 6 months of related experience. Position offers a part-time schedule requiring flexibility for various shifts.

Qualifications

• Minimum 6 months of customer service and administrative experience.
• Valid Emergency First Aid Certificate or willingness to obtain post-hire.
• Ability to work in a diverse community setting.

Responsibilities

• Ensure safe and efficient operation of the Community Centre.
• Provide positive customer service.
• Perform patron program registration functions.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Minimum Grade 12 Diploma

Job description

Description:

Customer Service Attendant (Community Centres)

Job Status: Continuous Part-Time

Pay & Grade: $22.39 to $23.28 hourly Band: 4

Hours of Work: Up to 24 hours per week

Initial location: Various Community Centre locations

Posting period: October 28, 2025 – November 4, 2025 (at 6:00 PM)

Overview

We are seeking a Customer Service Attendant, Community Centres to support the day‑to‑day operations at our Community Centres. Successful applicants must be highly motivated individuals who can work independently and responsibly in assessing and responding to situations. The Neighbourhood Programs and Services (NPS) Division has 14 Community Centres throughout the City of Kitchener. Applicants must have the ability to work sensitively and effectively with people from various abilities, life situations and cultural backgrounds. Preference will be given to those who have worked with a varied clientele including street involved people, those suffering from mental health and addiction issues, and sensitive populations. Successful applicants for this position should be able to draw upon exceptional customer service skills and be a great team player.

Responsibilities

• Ensure safe and efficient operation of the Community Centre
• Provide positive customer service in all aspects of job functions
• Provide general office assistance as directed by centre staff
• Provide general facility upkeep
• Perform patron program registration functions
• Attend to rentals on assigned shifts and perform all related rental duties
• Perform other related duties as assigned

Please note the applicant must be available to work a variety of shifts including evenings, weekends, daytime, and holidays.

Requirements

• Minimum Grade 12 Diploma
• Minimum 6 months of related experience including providing customer service, administrative duties, cash handling
• Valid Emergency First Aid Certificate or be willing to obtain post‑hire
• Proven ability to work independently with an ability to manage multiple tasks and job functions
• Proven communication, problem solving, and customer service skills to work effectively with the public, staff, and volunteers in a diverse community setting
• A working knowledge of computers to take registrations, perform cash handling, process payments, and provide community information to patrons
• Mathematical skills and ability to reconcile funds for partner agencies and City monies collected during shift
• Ability to work effectively in a team environment
• Physical ability to perform duties requiring lifting and moving of equipment, shoveling, cleaning etc.
• Experience with administration, volunteer groups, and community programming would be an asset
• Reliable transportation to travel to a variety of locations would be an asset
• Ability to speak multiple languages would be considered an asset
• Must be reliable with a good attitude and employment record

Department / Division: Community Services, Neighbourhood Programs and Services

Group: Non‑Union/Management

Competition Number: 2025‑027

Job Code: 9320

Number of positions: 3

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