Customer Service Associate (Part Time)

Bass Pro Shops; Halifax; Hybrid; CAD 32,000 - 42,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Excellent benefits

Unlimited career advancement

Job summary

Bass Pro Shops in Halifax is seeking a Customer Service Representative to greet customers, answer inquiries, and process orders in an inbound call center setting.

You will use POS and inventory systems to complete transactions, resolve issues, and uphold a legendary customer experience while supporting store operations as needed.

Qualifications

• One or more years’ experience in a sales or service environment is preferred.
• High school diploma or equivalent is preferred.
• Ability to provide superior customer service and exceed customer’s expectations.
• Ability to use good judgment and logic.
• Experience in a related field or outdoor lifestyle is a plus.
• Knowledge of Bass Pro Shops & Cabela’s products is an asset.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
• Use current POS and Inventory systems to accurately complete customer transactions following all policies
• Respond and handle customer issues by using good judgment and logic in solving problems
• Assist asset protection in following procedures and policies
• Resolve issues by correcting problems or notifying a Manager on Duty
• Perform opening and closing duties and assist in other areas of the store when needed

Skills

Superior customer service

Communication skills

Multi-tasking

Education

High school diploma or equivalent

Job description

Summary

Reporting to the Retail Manager – Front End-Receiving, a Customer Service Representative is responsible for providing quality customer service when answering customer calls to process orders, answer general customer inquiries and customer complaints in an inbound customer service center.

Responsibilities

• Greet and engage customers in a friendly and enthusiastic manner
• Provide a legendary experience for every customer and promote Bass Pro Shops & Cabela’s programs
• Use current Point-of-Sale (POS) and Inventory systems to accurately and appropriately complete customer transactions following all policies including those requiring checking for identification and age requirements; knowledge of how to process debit, credit cards, etc
• Respond and handle customer issues by using good judgment and logic in solving problems and making decisions within the job scope
• Assist asset protection in following all procedures and policies, including: checking inside products, checking for price switches, remove and retain security devices
• Save customers who are not happy or did not have a good experience by correcting the problem, or notify a Manager on Duty of the issue
• Opening and closing duties when necessary: empty trash, stock bags, supplies, cash wraps, dust and wipe counter, organization of drawer supplies
• Assist in other areas of the store when business needs dictate

Qualifications

• One or more years’ experience in a sales or service environment is preferred
• High school diploma or equivalent is preferred
• Ability to provide superior customer service and exceed customer’s expectations
• Ability to use good judgment and logic
• Experience in a related field or outdoor lifestyle
• Knowledge of Bass Pro Shops & Cabela’s specific products is an asset

Benefits

• Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Fun work environment
• Competitive wages
• Excellent benefits
• Unlimited career advancement opportunities
• Bass Pro Cares Fund

About Bass Pro Shops

Bass Pro Shops About Bass Pro Shops Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”