Customer Service Associate (ON)

DLF - BV; Lindsay; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading agricultural company located in Lindsay, Ontario is seeking a Customer Service Associate. This role involves ensuring customer satisfaction, supporting sales teams, and managing accounts receivable activities. The ideal candidate has over two years of office experience, preferably in an agricultural setting, and possesses strong communication and organizational skills. Compensation is competitive and based on experience.

Benefits

Competitive compensation plan

Benefits package

Group RRSP option with company matching

Qualifications

• 2+ years of office/administrative experience in agricultural sales-related business; seed experience preferred.
• Accounting experience is an asset.
• Ability to manage multiple concurrent projects.

Responsibilities

• Ensure total customer satisfaction through customer service activities.
• Assist sales team with quotes and pricing.
• Respond to customer inquiries and assist with accounts receivable activities.

Skills

Excellent numerical skills

Verbal communication skills

Written communication skills

Interpersonal communication skills

Organizational skills

Attention to detail

Multi-tasking skills

Proficiency with Microsoft Office (Excel & Word)

Education

Post-secondary education in office or business-related programs

Tools

Microsoft Excel

Microsoft Word

Navision

JD Edwards

Job description

Overview

Customer Service Associate (ON) – Lindsay, Ontario, Canada. DLF Canada / North America SBU is recruiting for a Customer Service Associate for our Lindsay operation. DLF Group is a world leader in the development and sale of high-quality grass seeds for agricultural and professional lawn markets. DLF North America SBU is one of our four Strategic Business Units. DLF employees are characterized by competency, passion, and commitment, with an entrepreneurial mindset and a flat organization contributing to agility. Explore DLF: Global site and Canada site.

Responsibilities

• Customer service activities to ensure total customer satisfaction
• Phone reception through Teams
• Mailing and scanning
• Order entry processing, including formulation and input of custom blends
• Accounts receivable activities, including invoicing customers, credit memos, and credit card payments
• Respond to customer inquiries
• Assist sales team with quotes, pricing, and availability
• Assist sales team with reconciling customer and dealer accounts
• Tracking shipments
• Back-up support for other team members

Qualifications

• 2 plus years of office/administrative experience in agricultural sales-related business; seed experience preferred
• Post-secondary education in office or business-related programs
• Accounting experience an asset
• Excellent numerical, verbal, written, listening and interpersonal communication skills
• Strong organizational, multi-tasking, prioritization skills with attention to detail
• Ability to manage multiple concurrent projects
• Proficiency with Microsoft Office – Excel & Word
• Navision experience an asset
• JD Edwards experience an asset

Compensation and Benefits

This position comes with a competitive compensation plan that includes base salary, benefits, and a Group RRSP option with company matching. Compensation will be based on experience.

Why work for DLF?

We do good things! Grass supports biodiversity and sustainability by trapping carbon, reducing soil erosion, filtering water, improving air quality, and providing habitats. Grass also supports animal feed and oxygen production, among other benefits. Ready to make an impact? Apply to the role on our careers page with North America division. We thank all applicants; only those selected for an interview will be contacted.

DLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. Accommodations for job applicants with disabilities will be provided upon request during recruitment, assessment, selection, and placement. Alternate formats available upon request.