Customer Service Associate — Fast-Paced Returns & Inquiries

Encore Auctions; London; On-site; CAD 30,000 - 60,000; Full time

Job summary

A dynamic online auction house in London seeks a Customer Service Associate to provide excellent customer experiences. The role involves greeting customers, assisting with inquiries, and processing payments. Candidates should have previous customer service experience and possess strong communication skills. If you're ready for a fast-paced environment and enjoy problem-solving, this is the role for you!

Benefits

4% Vacation pay

Casual Dress

On-site Parking

Group Benefit enrollment

Group Retirement Savings Plan

Qualifications

• Previous customer service experience (retail, hospitality, or similar).
• Strong communication and conflict-resolution skills.
• Ability to stay positive and focused in a busy environment.

Responsibilities

• Greeting customers and creating a welcoming visit to Encore.
• Assisting with auction inquiries, invoice payment, and returns.
• Processing payments with accuracy.

Skills

Customer service experience

Strong communication

Conflict-resolution skills

Positive attitude

Team player

Job description

A dynamic online auction house in London seeks a Customer Service Associate to provide excellent customer experiences. The role involves greeting customers, assisting with inquiries, and processing payments. Candidates should have previous customer service experience and possess strong communication skills. If you're ready for a fast-paced environment and enjoy problem-solving, this is the role for you!