Customer Service Associate -Bilingual

Kent Building Supplies; Saint John; On-site; CAD 18,070 - 25,737; Full time

Job summary

Qualifications

• Experience in call center or customer service is an asset.
• Strong verbal and written communication skills.
• Active listening to determine customer needs and best course of action.
• Proven problem-solving skills.
• Flexibility and adaptability to work in a fast-paced environment.
• Technical proficiency with call center systems, including CRM platforms is an asset.

Responsibilities

• Acts as primary liaison between the customer and operations to provide product support and inquiries, answering questions and resolving order or account issues across Email, Chat, and Phone.
• Maintains records of history for all customer interactions in the customer service tool.
• Identifies sales leads and potential opportunities.
• Handles customer complaints and takes appropriate measures to ensure satisfaction and resolution.
• Applies customer service to all customer interactions through all channels.
• Ad hoc tasks as required.

Skills

Communication skills

Active listening

Problem solving

Team player

Adaptability

CRM experience

Multichannel support

Tools

CRM systems

Job description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Starting wage for this role is $15.90.

Responsibilities

• Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone
• Maintains records of history for all customer interaction in the customer service tool
• Identifies sales leads and potential opportunities
• Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution
• Applies customer service to all customer interactions through all channels
• Ad hoc tasks as required

Qualifications

• Call Center & Customer Service experience an asset
• Strong verbal and written communication skills
• Active listening skills to determine customer needs and a best course of action
• Proven problem-solving skills
• Flexibility and adaptability to work in a fast-paced environment
• Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset
• Must be able to work well with a team and independently
• Available to work flexible hours/shift work

About the Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

Job Info

• Job Identification 11197
• Job Category Customer Service & Contact Center Operations
• Posting Date 07/23/2026, 11:13 AM
• Job Schedule Full time
• Locations 380 Bayside Drive, Saint John, NB, E2J 4Y8, CA

Placement in the salary range will be based on relevant job-related factors like candidate experience, education, skills and qualifications.

L’échelon salarial sera déterminé en fonction de facteurs pertinents liés au poste, notamment l’expérience, la formation, les aptitudes et les compétences de la personne retenue.