Customer Service Associate

Savers | Value Village; Vernon; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading thrift store chain in Vernon is seeking a Customer Service Associate to enhance the experience of customers and donors. The role offers both Full-Time and Part-Time positions with comprehensive onboarding and training. Successful candidates will work in a diverse environment, with benefits including health care plans, life insurance, and career growth. Join us in making a positive impact on the community!

Benefits

Extended health care plans for full-time Team Members

Company-paid Life and AD&D Insurance

A Group RRSP with generous company matching

Paid time off for leisure or personal activities

Mental health services to support daily life

Qualifications

• Ability to provide exceptional customer service.
• Willingness to work in a diverse team.
• Flexibility in scheduling for both full-time and part-time roles.

Responsibilities

• Create an exceptional experience for customers and donors.
• Celebrate uniqueness from diverse backgrounds.
• Support team members and contribute to a positive environment.

Job description

Description

Job Title: Customer Service Associate

Pay Range: $17.85/hr - $18.81/hr

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are “Thrift Proud,” supported by millions of loyal customers and over 22,000 team members across 300+ stores. Learn more at savers.com.

Our brands include Savers, 2nd Ave, Value Village, Unique, Village des Valeurs, and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What You Can Expect

• The opportunity to celebrate uniqueness from diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a positive impact on the planet and local communities.
• Career growth and development opportunities aligned with our store expansion plans.

What You Get

Comprehensive onboarding and training from day one, developed internally through Savers University and in partnership with renowned providers. Benefits include:

• Extended health care plans for full-time Team Members
• Company-paid Life and AD&D Insurance
• A Group RRSP with generous company matching
• Paid time off for leisure or personal activities
• Mental health services to support daily life

Location: 5608 - 24th St, Vernon, BC V1T 9T3