Customer Service Associate

Savers; Surrey; On-site; CAD 30,000 - 60,000; Full time

Job summary

As a leading thrift operator in North America, Savers is hiring Customer Service Associates in Surrey. This role offers the chance to foster a positive customer experience while being part of a diverse and community-driven team. Full-Time and Part-Time opportunities available, along with comprehensive benefits including health care, life insurance, and paid time off.

Benefits

Extended health care plans for full-time team members

Company-paid Life and AD&D Insurance

Paid time off for leisure or personal activities

Mental health services to support well-being

Comprehensive onboarding and training

Group RRSP with a generous company match

Qualifications

• Motivated individuals with a focus on customer experience.
• Ability to work in a diverse team environment.
• Strong communication skills.

Responsibilities

• Create excellent experiences for customers and donors.
• Support team members in the store environment.
• Participate in onboarding and training of new associates.

Skills

Customer Service

Teamwork

Communication

Job description

Description Position at Value Village

Job Title: Customer Service Associate

Pay: $17.40-18.34/hr

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our impact and community involvement, and our brand includes Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an excellent experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What you can expect:

• The opportunity to celebrate uniqueness, as our team is made up of diverse backgrounds, experiences, and perspectives.
• To work in a purpose-driven company with a positive impact on the planet and local communities.
• Opportunities for career growth and development, especially with our ongoing store expansion plans.

What you get:

• Comprehensive onboarding and training from day one, with robust internal training programs developed by Savers University.
• Extended health care plans for full-time team members.
• Company-paid Life and AD&D Insurance.
• A Group RRSP with a generous company match to support your financial future.
• Paid time off for leisure or personal activities.
• Mental health services to support well-being.

Location: 6925 King George Blvd, Surrey, BC V3W 5A1