Customer Service Associate

J.D. Irving, Limited; Saint John; On-site; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service in Saint John, Canada, is seeking a Customer Service Associate. The role involves assisting customers, resolving inquiries across various channels, and maintaining accurate records. Applicants should possess strong communication skills, problem-solving abilities, and the flexibility to adapt in a fast-paced environment. Experience in call centers is an asset. This position offers a dynamic work environment with flexible hours.

Qualifications

• Call Center and Customer Service experience is an asset.
• Strong verbal and written communication skills required.
• Active listening skills to determine customer needs.
• Proven problem-solving skills.
• Flexibility to work in a fast-paced environment.
• Technical proficiency with call center systems including CRM.
• Ability to work well with a team and independently.
• Availability for flexible hours and shift work.

Responsibilities

• Act as primary liaison between customers and operations.
• Maintain records of history for all customer interactions.
• Identify sales leads and potential opportunities.
• Meet customer service targets.
• Handle customer complaints effectively.

Skills

Call Center & Customer Service experience

Strong verbal and written communication skills

Active listening

Problem-solving skills

Flexibility and adaptability

Technical proficiency with CRM systems

Teamwork

Job description

Reporting to the Customer Service Team Lead, the Customer Service Associate must assist customers in processing their requests and ensure the data is accurate.

Qualifications

• Call Center & Customer Service experience an asset

• Strong verbal and written communication skills

• Active listening skills to determine customer needs and a best course of action

• Proven problem-solving skills

• Flexibility and adaptability to work in a fast-paced environment

• Technical proficiency with call center systems, including customer relationship (CRM) platform experience an asset

• Must be able to work well with a team and independently

• Available to work flexible hours/shift work

Responsibilities

• Acts as primary liaison between the customer and operations to provide the customer with product support and inquiries, answering questions, resolving order or account issues on Email, Chat and Phone

• Maintains records of history for all customer interaction in the customer service tool

• Identifies sales leads and potential opportunities

• Meets customer service targets

• Handles customer complaints and takes appropriate measures to ensure customer satisfaction and resolution

• Applies customer service to all customer interactions through all channels