Customer Service Associate

J.D. Irving, Limited; Riverview; On-site; CAD 30,000 - 40,000; Full time

Job summary

A regional retail company in Riverview, New Brunswick is looking for Customer Service Associates to interact with customers and manage transactions efficiently. Responsibilities include processing sales and providing excellent customer service. Candidates should have strong mathematical skills, good communication abilities, and be customer satisfaction-oriented. Experience as a Retail Cashier is an asset. Physical demands include standing for 4 hours and lifting items up to 50 lbs.

Qualifications

• Strong mathematical skills and basic computer system knowledge.
• Ability to work independently in a fast-paced environment.
• Customer satisfaction-oriented and strong communication skills.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers.
• Provide excellent customer service and maintain the checkout area.

Skills

Strong mathematical skills

Basic computer system knowledge

Ability to work independently

Customer satisfaction-oriented

Strong communication skills

Time management skills

Problem-solving skills

Tools

D365

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge
• Ability to work independently in a fast-paced environment
• Customer satisfaction-oriented
• Strong communication and time management skills
• Problem-solving and decision-making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lifting medium size merchandise if required up to 50 lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operate scanners and credit card/debit card terminals
• Provide excellent customer service
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front-end department merchandise
• Answer front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders