Customer Service Associate

Marshall Retail Group; Richmond; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading global travel retailer is seeking a Customer Service Associate at Vancouver International Airport in Richmond, BC. The role involves assisting customers, maximizing sales, and maintaining store cleanliness. Weekend availability is required, with a competitive pay of $17.40 per hour. Benefits include medical coverage, paid time off, and employee discounts.

Benefits

Medical, Dental, and Vision Insurance

Employer-Paid Life Insurance

Paid Time Off

401(k) with company match

Employee Discount

Qualifications

• Previous retail or customer service experience is a plus.
• Strong written and verbal English communication skills are required.
• Ability to multitask and resolve minor customer service conflicts.

Responsibilities

• Greets and assists customers throughout their shopping experience.
• Maximizes sales by suggesting products and up-selling.
• Assists in the cleanliness and upkeep of the store.

Skills

Customer service experience

Strong communication skills

Multitasking ability

Job description

Join ourField Teamand help shape the future of retail—where innovation, customer connections, and career growth come together in an exciting environment!

TheCustomer Service Associateprovides an exceptional customer experience and assists with general upkeep of the store.

Location:Vancouver International Airport (YVR) - Richmond, BC CA

Schedule: Weekend availability required

Pay:$17.40

Benefits

• Medical, Dental, and Vision Insurance
• Employer-Paid Life Insurance
• Disability Insurance
• Paid Time Off
• Paid Parental Leave
• 401(k) with company match
• Employee Discount

Job Responsibilities

• Greets and assists customers throughout their shopping experience
• Maximizes sales by suggesting products and up-selling when appropriate
• Remains knowledgeable of the store’s merchandise and current promotions
• Assists in the cleanliness and upkeep of the store; maintains store displays and merchandise
• Assists with inventory and receiving of merchandise
• Replenishes backstock to maintain appropriate levels of merchandise on the floor
• Conducts markdowns of merchandise as instructed
• Perform opening/closing duties, including securing cash registers and store security
• Communicates customer complaints and inventory concerns to management in a timely manner
• If identified as a keyholder, additional responsibilities will be assigned
• Other duties as assigned

• Previous retail or customer service experience is a plus, but not required
• Strong written and verbal English communication skills
• Demonstrated customer service experience
• Ability to multitask and resolve minor customer service conflicts
• Alcohol Beverage Awareness Cared (TAM Card) may be required
• Additional Security clearance may be required
• Satisfactory Criminal Background Check and Drug Testing May be required

Additional Requirements

• Limited sitting
• Frequent standing, walking, climbing, crouching, bending, pushing, or pulling
• Normal or corrected vision and hearing
• Can distinguish varying or specific colors, patterns, or materials to assist customers
• Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
• Typically, indoors
• Typically, in a consistent temperature
• Use of fine motor hand functions
• Lift 0-60 lbs with or without reasonable accommodation

About Us

WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company’s international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.

EEO/ADA/DFWP

WHSmith North America is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law.