Customer Service Associate

Iron Mountain; Nova Scotia; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading information management firm in Nova Scotia is seeking a Customer Service Representative to handle client inquiries and manage records. The ideal candidate should have 2-3 years of experience in a customer service environment and strong communication skills. This position offers a competitive pay rate of $22.00 per hour and remote work options across Canada.

Benefits

Competitive compensation

Comprehensive health and wellness plans

Paid annual leaves and sick time

Qualifications

• 2-3 years of experience in a customer service or call center environment.
• Exceptional verbal and written communication skills.
• Proven analytical and critical thinking skills.

Responsibilities

• Resolve customer queries and complex issues regarding secure storage.
• Collaborate with teams to investigate service disruptions.
• Manage client records by documenting interactions within the CRM system.
• Deliver exceptional service to meet client needs.

Skills

Customer service best practices

Communication skills

Analytical thinking

Time management

Organizational skills

Job description

Overview

Employer Industry: Records and Information Management

• Why consider this job opportunity:
• Competitive compensation with a pay rate of $22.00 per hour
• Comprehensive health, wellness, and retirement plans, including an Extended Health Care Insurance package
• Paid annual leaves and sick time
• Remote position available anywhere in Canada
• Opportunity to contribute to a company that values culture and employee contributions

Responsibilities

• Resolve customer queries and complex issues related to secure storage, information management, and logistics services
• Collaborate with cross-functional teams to investigate service disruptions and complex customer complaints
• Manage client records by accurately documenting all customer interactions and resolutions within the CRM system
• Deliver exceptional service and ensure client needs are met efficiently and professionally

Qualifications

• Minimum of 2 to 3 years of experience in a customer service or call center environment
• Strong knowledge of customer service best practices
• Exceptional verbal and written communication skills
• Proven analytical and critical thinking skills to diagnose issues and develop effective solutions
• Excellent time management and organizational skills

Preferred Qualifications

• Experience in records and information management or logistics services
• Familiarity with Customer Relationship Management (CRM) systems

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