Customer Service Associate

Savers | Value Village; Niagara Falls; On-site; CAD 30,000 - 60,000; Full time

Job summary

Savers | Value Village is seeking Customer Service Associates who are passionate about delivering excellent customer experiences. This role is ideal for individuals looking to join a purpose-driven company that champions reuse and supports community initiatives. Opportunities for both full-time and part-time positions are available, providing comprehensive training and benefits for team members.

Benefits

Comprehensive health care plans

Company-Paid Life and AD&D Insurance

Generous RRSP matching

Paid time off

Access to mental health services

Qualifications

• Ability to create exceptional customer experiences.
• Openness to celebrate individuality and diversity.
• Willingness to engage in career growth and development.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Participate in comprehensive onboarding and training.
• Work towards personal and team goals in a purpose-driven environment.

Skills

Customer Service

Teamwork

Communication

Job description

Description

Job Title: Customer Service Associate

Who We Are

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community programs. We are "Thrift Proud," supported by millions of loyal customers, over 300 stores, and more than 22,000 team members. Learn more at savers.com.

Our brands include Savers (U.S.), 2nd Ave (U.S.), Value Village (U.S. and Canada), Unique (U.S.), Village des Valeurs (Quebec), and Savers Australia.

Summary & Positions

At Savers / Value Village, our Customer Service Associates create an exceptional experience for Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time positions.

What You Can Expect

• The opportunity to celebrate individuality and diversity, as our team is made up of people from many backgrounds and perspectives.
• Work in a purpose-driven company with a business model that positively impacts the planet and local communities.
• Opportunities for career growth and development, aligned with our aggressive store expansion plans.

What You Get

• Comprehensive onboarding and training from day one.
• In-house expertise through Savers University, developing around 90% of our training internally, supplemented by renowned external providers.
• Full-time Team Members receive comprehensive extended health care plans.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match.
• Paid time off for leisure and personal pursuits.
• Access to mental health services to support daily well-being.

Location: 6278 Lundys Lane, Niagara Falls, ON L2E 5E9

Value Village is committed to fair and accessible employment practices. We accommodate people with disabilities during recruitment and employment processes, ensuring reasonable accommodations are provided upon request and through ongoing review of our policies and procedures.