Customer Service Associate

Savers; Mission; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Savers / Value Village as a Customer Service Associate, where you will create exceptional experiences for our customers and community. This role offers comprehensive training, growth opportunities, and a supportive environment, backed by a purpose-driven company model that champions reuse and sustainability.

Benefits

Comprehensive health care plans for full-time members

Company-Paid Life and AD&D Insurance

Generous RRSP matching

Paid time off

Mental health services

Qualifications

• Ability to create exceptional customer experiences.
• Team-oriented mindset with a commitment to purpose-driven work.
• Willingness to engage in ongoing training and development.

Responsibilities

• Create an exceptional experience for Customers, Donors, and Team Members.
• Participate in training and development opportunities.
• Support the company’s mission to positively impact the community.

Skills

Customer service

Collaboration

Communication

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our 'Thrift Proud' motto. Our success relies on millions of loyal customers visiting our 300+ stores and our more than 22,000 team members. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company with a business model that positively impacts both the planet and local communities.
• An investment in the career interests of our team members. With our aggressive store expansion plans, we prioritize the continued growth and development of our staff.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member—from new hires to senior executives. We develop around 90% of our training internally, partnering with renowned providers to enhance our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to help you save for a secure financial future
• Paid time off for leisure or personal pursuits
• A range of mental health services to support daily life management