Customer Service Associate

Administrative Staffing; Halifax; On-site; CAD 35,000 - 50,000; Part time

Job summary

A staffing agency in Halifax is seeking Customer Service Associates to provide exceptional service. In this contract role, candidates will handle customer inquiries efficiently and professionally. Successful applicants should have 1-2 years of experience and strong communication skills. A supportive team environment is emphasized, promoting diversity and inclusion.

Qualifications

• 1–2 years of customer service experience.
• Proficient with computers and related programs.
• Reliable and self-motivated with a positive attitude.

Responsibilities

• Process customer service requests via phone and email.
• Communicate clearly and professionally.
• Handle stressful situations calmly.

Skills

Customer service experience

Communication skills

Listening skills

De-escalation skills

Time management

Education

Minimum Grade XII education

Post-secondary education

Tools

Word

Excel

Outlook

Job description

We are seeking Customer Service Associates to join our clients' collaborative and supportive team in Halifax . In this contract role, successful candidates will be responsible for providing exceptional service to valued customers by handling inquiries and requests efficiently and professionally.

Key Responsibilities for the Job :

• Accurately process customer service requests via phone and email in a timely manner to ensure customer satisfaction
• Communicate clearly and professionally, with strong phone etiquette
• Handle stressful situations calmly and respectfully
• Educate customers on policies and service options
• Maintain up-to-date business knowledge to answer questions with confidence

Experience & Attributes for Success :

• 1–2 years of customer service experience
• Minimum Grade XII education; post-secondary education is an asset
• Proficient with computers, including Word, Excel, Outlook, and other related programs
• Excellent listening, communication, and de-escalation skills, with the ability to adapt to different personality types
• Reliable and self-motivated with a positive attitude
• Ability to work independently with minimal supervision
• Strong management skills and the ability to prioritize tasks effectively

If interested in this opportunity, please apply online by clicking the Apply Now button.

Administrative Staffing is committed to promoting diversity and inclusion in the workplace. We believe that it is essential for workforces to reflect the communities they serve, where everyone feels included and valued. We promote environments that value and respect all individuals, regardless of their race, ethnicity, gender, sexual orientation, age, ability, religion, or any other personal characteristic.

We encourage applications from underrepresented groups including African Canadians, Indigenous / Aboriginal People, Racially Visible Persons, Women, Persons with Disabilities, and 2SLGBTQ+ Persons.

Self-identification is encouraged but not required during the application process and accommodations can be requested during the recruitment process. If accommodations are needed during the assessment process, such as an interview or testing, please let us know and we will make arrangements to meet your needs.