Customer Service Associate

J.D. Irving, Limited; Grand Falls-Windsor; On-site; CAD 30,000 - 40,000; Full time

Job summary

A retail company in Grand Falls-Windsor is seeking a Customer Service Associate. The successful candidate will manage customer transactions and provide outstanding service. Candidates should possess strong mathematical and communication skills, ability to work independently in a fast-paced environment, and experience as a Retail Cashier is an asset. Bilingual candidates (French/English) are preferred.

Qualifications

• Ability to work independently in a fast-paced environment.
• Experience as a Retail Cashier is an asset.
• Ability to handle moderate physical demands: standing for 4 hours and lifting merchandise up to 50 lbs.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers.
• Provide excellent customer service.
• Maintain front end department merchandise.
• Assist other departments and functions as required.

Skills

Strong mathematical skills

Basic computer system knowledge

Customer satisfaction-oriented

Strong communication skills

Time management skills

Problem solving

Decision making

Bilingual - French/English

Tools

Cash registers

Scanners

Credit card terminals

D365 computer system

Job description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Qualifications

• Strong mathematical skills and basic computer system knowledge

• Ability to work independently in a fast-paced environment

• Customer satisfaction-oriented

• Strong communication and time management skills

• Problem solving and decision making

• Experience as a Retail Cashier is an asset

• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.
• Bilingual - French/English

Responsibilities

• Process customer transactions, sales, and refunds through cash registers

• Operate scanners and credit card/debit card terminals

• Provide excellent customer service

• Collect payments and bag purchases for customers

• Keep the checkout area clean and orderly

• Maintain front end department merchandise

• Answering front desk phone and directing calls

• Assist other departments and functions as required

• Able to learn and operate the applicable computer system (D365) used to process orders