Customer Service Associate

Kent Building Supplies; Gander; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Safe work environment

Incentive programs

Employee discount

Employee and Family Assistance Plan

Opportunities for growth and career

Training

Job summary

Kent Building Supplies in Gander, NL is seeking Customer Service Associates to engage customers, process transactions, and support front-end operations. You will handle cash, refunds, and POS tasks while delivering friendly service and accurate, efficient checkout experience.

Ideal candidates will be capable of learning the D365 system, stay organized in a fast-paced store, and contribute to a clean, welcoming checkout area. Prior cashier experience is helpful but not required.

Qualifications

• Strong mathematical skills and basic computer system knowledge.
• Ability to work independently in a fast-paced environment.
• Customer satisfaction oriented.
• Strong communication and time management skills.
• Problem solving and decision making.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers.
• Operates scanners and credit card/debit card terminals.
• Provide excellent customer service.
• Collect payments and bag purchases for customers.
• Keep the checkout area clean and orderly.
• Maintain front end department merchandise.
• Answering front desk phone and directing calls.
• Assist other departments and functions as required.
• Able to learn and operate the applicable computer system (D365) used to process orders.

Skills

Math skills

Basic computer knowledge

Customer service

Time management

Communication skills

Cash handling

Problem solving

Tools

D365

Job description

Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operatescannersand credit card/debit card terminals
• Provideexcellentcustomerservice
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

• Strongmathematical skillsandbasiccomputer system knowledge
• Ability to work independently in afast-pacedenvironment
• Customersatisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handlemoderate physical demands: standing for4 hours, liftmedium size merchandise if required up to 50 lbs.

We offer

• A safe work environment
• Incentive programs
• Employee discount
• Employee and Family Assistance Plan
• Opportunities for growth and career advancement
• Training

About Us

Founded in 1882, J.D. Irving, Limited (JDI) operates in Eastern Canada (New-Brunswick, Nova Scotia, Prince Edward Island, Québec, Ontario, Newfoundland and Labrador), as well as in USA. We are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing