Customer Service Associate

Kent Building Supplies; Corner Brook; On-site; CAD 30,000 - 40,000; Full time

Benefits offered by this job

Safe work environment

Incentive programs

Employee discount

Employee and Family Assistance Plan

Opportunities for growth

Training

Job summary

A leading retail building supply chain in Corner Brook is seeking Customer Service Associates to interact with customers and manage transactions efficiently. Responsibilities include processing sales and refunds, providing excellent service, and maintaining the checkout area. Candidates should have strong mathematical and communication skills, with a focus on customer satisfaction. This role requires handling moderate physical demands and offers opportunities for growth within a supportive environment.

Qualifications

• Ability to work independently in a fast-paced environment.
• Experience as a Retail Cashier is an asset.
• Ability to handle moderate physical demands.

Responsibilities

• Process customer transactions, sales, and refunds.
• Operate scanners and credit card terminals.
• Provide excellent customer service.
• Collect payments and bag purchases.
• Keep the checkout area clean.
• Maintain front end department merchandise.
• Answer front desk phone and direct calls.
• Assist other departments as required.

Skills

Strong mathematical skills

Basic computer system knowledge

Customer satisfaction-oriented

Strong communication skills

Time management skills

Problem-solving skills

Decision-making skills

Job description

Job Description

Customer Service Associates are responsible for interacting with customers and managing all transactions efficiently and accurately while working with our computerized system.

Responsibilities

• Process customer transactions, sales, and refunds through cash registers
• Operatescannersand credit card/debit card terminals
• Provideexcellentcustomerservice
• Collect payments and bag purchases for customers
• Keep the checkout area clean and orderly
• Maintain front end department merchandise
• Answering front desk phone and directing calls
• Assist other departments and functions as required
• Able to learn and operate the applicable computer system (D365) used to process orders

Qualifications

• Strongmathematical skillsandbasiccomputer system knowledge
• Ability to work independently in a fast-paced environment
• Customersatisfaction-oriented
• Strong communication and time management skills
• Problem solving and decision making
• Experience as a Retail Cashier is an asset
• Ability to handle moderate physical demands: standing for 4 hours, lift medium size merchandise if required up to 50 lbs.

We offer

• A safe work environment
• Incentive programs
• Employee discount
• Employee and Family Assistance Plan
• Opportunities for growth and career advancement
• Training

About Us

Founded in 1882, J.D. Irving, Limited (JDI) has operations in Canada and the United States and are a team of 20,000 dedicated employees. At J.D. Irving, Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive workplace, you can grow your career across our various operating divisions.

We are committed to creating accessible environments for our colleagues, candidates, and customers. Requests for accommodation due to a disability (which may be visible or invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable opportunities.

Worried you do not meet all the requirements? Studies have shown that many applicants apply only to job opportunities when they feel they meet 100% of the criteria. We promote an inclusive environment where everyone is appreciated, recognized, and empowered to contribute fully. If you are interested in this position but are worried you did not meet all the requirements, we would encourage you to still apply.

We appreciate your interest in our company however only those candidates selected for an interview will be contacted.

About The Team

Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through superior customer service and know-how, quality products, and everyday great prices. We protect our customers and staff by hiring and training associates committed to our safety values. We employ over 3,700 people and work hard to increase our market share through strategic investment in training and technology. We focus on the development of our people and promote a culture of continuous improvement and innovation. In addition to our retail stores, we operate truss manufacturing facilities and a wholesale drywall company. We are a member of Independent Lumber Dealers Co-operative and the ARENA buying group which ensures our great product selection and pricing