Customer Service Associate

Savers; City of Langley; On-site; CAD 30,000 - 60,000; Full time

Job summary

Savers is seeking Customer Service Associates for Full-Time and Part-Time positions in Langley, Canada. The role offers opportunities for professional growth in a purpose-driven company that values diversity and community support. Team members will receive comprehensive onboarding, health benefits, and a generous retirement savings plan.

Benefits

Comprehensive onboarding and training

Extended health care plans for full-time Team Members

Paid time off for leisure or personal activities

Range of mental health services

Company-Paid Life and AD&D Insurance

Group Registered Retirement Savings Plan (RRSP) with company match

Qualifications

• Ability to create exceptional experiences for customers, donors, and team members.
• Willingness to work in a diverse team environment.

Responsibilities

• Create exceptional customer experiences.
• Support team members and donors effectively.
• Participate in comprehensive onboarding and training.

Skills

Customer Service Skills

Interpersonal Skills

Attention to Detail

Job description

As one of the largest for-profit thrift operators in the United States, Canada, and Australia, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and onto our store racks and shelves for reuse, while providing our partners with valuable funding for their community-based programs and services. We are proud of our 'Thrift Proud' motto. It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it all possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands include Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec), and Savers Australia.

Summary & Positions:

At Savers / Value Village, our Customer Service Associates create an exceptional experience for our Customers, Donors, and Team Members. We are hiring for both Full-Time and Part-Time Customer Service Associate positions.

What you can expect:

• The opportunity to celebrate uniqueness. Our team is made up of individuals from diverse backgrounds, experiences, and perspectives, all contributing something special.
• To work in a purpose-driven company with a business model that benefits both the planet and local communities.
• An investment in your career interests. With our aggressive store expansion plans, we prioritize the growth and development of our team members.

What you get:

• Comprehensive onboarding and training from day one.
• In-house expertise! Our training department, Savers University, develops and delivers robust training programs internally, supplementing with renowned external providers.
• Comprehensive extended health care plans for full-time Team Members.
• Company-Paid Life and AD&D Insurance.
• A Group Registered Retirement Savings Plan (RRSP) with a generous company match to help you save for the future.
• Paid time off for leisure or personal activities.
• A range of mental health services to support your well-being.