Customer Service Associate

Iron Mountain; Alberta; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading records management company is seeking a Customer Service Representative to resolve customer queries and manage client records. This remote position requires 2-3 years of experience in customer service, exceptional communication skills, and proficiency in CRM systems. Competitive compensation of $22/hour and comprehensive benefits are offered.

Benefits

Competitive compensation

Comprehensive health and wellness plans

Paid annual leaves and sick time

Qualifications

• 2 to 3 years of experience in a customer service or call center environment.
• Exceptional verbal and written communication skills.
• Proven ability to use strong analytical and critical thinking skills.

Responsibilities

• Resolve customer queries related to secure storage and information management.
• Collaborate with teams to investigate service disruptions.
• Document all customer interactions in the CRM system.

Skills

Customer service best practices

Analytical skills

Communication skills

Time management

Organizational skills

Tools

Customer Relationship Management (CRM) systems

Job description

Overview

Employer Industry: Records and Information Management

Benefits

• Competitive compensation with a pay rate of $22.00 per hour
• Comprehensive health, wellness, and retirement plans, including an Extended Health Care Insurance package and a Registered Retirement Savings Plan (RRSP) contribution
• Paid annual leaves and sick time
• Remote position available anywhere in Canada
• Opportunity to work in a supportive culture that values unique contributions

What to Expect

• Resolve customer queries and intricate issues related to secure storage, information management, and logistics services
• Collaborate with cross-functional teams and internal stakeholders to investigate service disruptions and complex customer complaints
• Manage client records by documenting all customer interactions, resolutions, and follow-up actions within the Customer Relationship Management (CRM) system

What is Required

• Minimum of 2 to 3 years of experience in a customer service or call center environment
• Strong knowledge of customer service best practices
• Exceptional verbal and written communication skills
• Proven ability to utilize strong analytical and critical thinking skills
• Excellent time management and organizational skills, with the ability to prioritize tasks effectively in a fast-paced environment

How to Stand Out (Preferred Qualifications)

• Experience with Customer Relationship Management (CRM) systems

Notes

#CustomerService #RemoteWork #CareerOpportunity #CompetitivePay #CustomerSupport

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