Customer Service And Ramp Agent (Kelowna)

Pacific Coastal Airlines; Kelowna; On-site; CAD 30,000 - 60,000; Part time

Job summary

A regional airline based in Kelowna is seeking a Customer Service and Ramp Agent for a part-time on-call position. The ideal candidate will have experience in a customer-facing role, excellent communication skills, and the ability to work under pressure. Responsibilities include checking in passengers, managing baggage, and ensuring a safe departure. Join a team that values collaboration in a family-oriented workplace that offers excellent travel benefits and recognition programs.

Benefits

Travel benefits with airline partners

Discounts at hotels and restaurants

Employee recognition programs

Qualifications

• Experience in a customer-facing role.
• Capable of lifting up to 70 pounds.
• Must obtain and maintain designated security clearance.

Responsibilities

• Check in passengers and issue boarding passes.
• Resolve service disruption issues.
• Marshall, de-ice, and anti-ice aircraft.

Skills

Customer-facing experience

Clear communication skills

Multitasking ability

Problem-solving skills

Ability to work under pressure

Comfortable using computers

Flexibility for shifts

Education

BC driver’s license (Class 5 preferred)

Job description

Pacific Coastal Airlines is looking for a permanent part‑time on‑call (up to 20 hours per week) Customer Service and Ramp Agent based in Kelowna. We are seeking a candidate who enjoys a family‑oriented, dynamic and rewarding work environment. We are excited to welcome safety‑oriented and customer‑service‑minded individuals to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports and remote destinations in the beautiful province of British Columbia.

Job Responsibilities

• Check‑in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls and book, change or cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on‑time departure
• Marshall, de‑ice and anti‑ice aircraft
• On‑load and off‑load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress‑free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies

• Experience in a customer‑facing role
• A valid BC driver’s license (Class 5 preferred)
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time‑sensitive, ever‑changing environment where multitasking and problem‑solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture

We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability and loyalty. We are inclusive, respectful and have a friendly corporate culture.

Travel Benefits

We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Employees are also eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs

We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non‑discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.