Customer Service Agent (PT)

Jazz Aviation LP; Whitehorse; On-site; CAD 30,000 - 60,000; Part time

Job summary

A major airline service provider is seeking a Customer Service Agent in Whitehorse, Yukon to greet passengers and assist with airport procedures. Ideal candidates will have customer service experience and strong communication skills in English; ability in French is advantageous. We offer a diverse work environment with opportunities for development. This is a part-time, permanent role with shift work involved.

Benefits

Special rates on airfare

Vacation packages

Transfer opportunities across Canada

Qualifications

• Minimum one (1) year of customer service experience.
• General computer experience including typing and navigating the internet.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.

Responsibilities

• Greet passengers and assist with check-in and bag tagging.
• Make general passenger announcements and provide customer service.
• Handle and resolve customer complaints effectively.

Skills

Customer service experience

Interpersonal skills

Problem-solving abilities

English communication

French communication

Education

High school diploma or equivalent

Tools

Airline reservation system

General computer experience

Job description

Overview

Jazz was voted one of Canada’s Best Diversity Employers 2024 and one of Canada’s Top Employers for Young People in 2023. As a Jazz Customer Service Agent, you will be part of a team professionally representing Air Canada Express. You will greet passengers, assist with check-in and bag tagging via our web-based computer system, and facilitate boarding and deplaning of Air Canada passengers at your station. The airport environment can be fast-paced during aircraft arrival and departure, but safety and customer service are our top priorities.

Join our team and you and your immediate family members will enjoy perks such as special rates on airfare, car rentals, hotel accommodation, vacation packages and even cruises. You may transfer to other Canadian locations when there are open positions or pursue a management career path.

Purpose Of Position

To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities

• Using an airline computerized system:
  • Make reservations and assess fares.
  • Ticketing and complete daily sales reports.
  • Passenger check-in.
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
• Make general passenger announcements.
• Liaise with external and internal customers (e.g., ramp agent, flight crew, dispatch).
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure gate customer service and boarding, and assist passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures with priority on safety of yourself, co-workers and customers.
• Other related duties as assigned.

Depending On The Base

• Cargo processing.
• Handle missing baggage and damaged baggage claims.
• Jet-way operation.
• Conduct radio communications with aircraft and record flight information.

Qualifications

• High school diploma or equivalent.
• Previous airline experience or post-secondary courses in travel and tourism are definite assets.
• Minimum one (1) year of customer service experience.
• General computer experience including typing and navigating the internet; previous experience using an airline reservation system is an asset.
• Demonstrated judgment and problem-solving ability and effective decision-making skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to work varying shifts, handle tight deadlines, and prioritize multiple tasks.
• If hired, must complete the Customer Service Agent Initial training course in accordance with Company Standards.
• Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).
• English language required. French language is considered an asset.
• Note: Bilingualism is a requirement in some stations. Please indicate on your application if you are bilingual in English and French.

Accessibility & Diversity

We strive to make our workplace accessible for people with disabilities. If you would benefit from an accommodation during the recruitment process, please let us know at [e-mail].

Jazz recognizes that the best talent includes people of all backgrounds, abilities and points of view. We celebrate diversity and value the uniqueness that each individual has to offer. We empower our people to foster an inclusive culture and to create safe workspaces where everyone can be their authentic self.

Apply by Date

Aug 14, 2025

Location & Details

Primary Location: CA-YT-Whitehorse

Schedule: Part-time

Job Type: Permanent

Shift: Shift Work