Customer Service Agent (full-time)

SAIL; Sherbrooke; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Generous employee discounts

Exclusive deals at partner companies

Continued training

Employee and Family Assistance Program

Group insurance program (50% of premia

RRSP with employer contribution

Job summary

SAIL Outdoors in Quebec is seeking a customer service agent to be the first and last point of contact for shoppers. You will embody our mission and values and help outdoor enthusiasts equip themselves for adventures.

If you love the outdoors, enjoy sharing with others, and listen well, you will energize our team and help create genuine experiences that inspire confidence and loyalty. JOIN THE EXPEDITION and grow with continued training and a supportive benefits program while representing a brand

Qualifications

• Experience in customer service is preferred.
• Strong listening and communication skills.
• Outdoor enthusiasts with a passion for helping others.

Responsibilities

• Be the ambassador to SAIL’s mission and values for every customer interaction.
• Provide a genuine, helpful customer experience to shoppers of outdoor gear.

Skills

Customer service

Listening

Energy and enthusiasm

Job description

SAIL Outdoors is a company from Quebec that offers a vast selection of brand-name products for outdoor sports, camping, hunting, and fishing through their Quebec and Ontario stores.

Benefits offered:

• Generous employee discounts
• Exclusive deals at partner companies
• Continued training
• Employee and Family Assistance Program
• Group insurance program (50% of premiums paid by employer)
• RRSP with employer contribution

As a customer service agent, you are the first and last point of contact with our customers. Your main responsibility will be to become an ambassador to the SAIL’s mission and values:

Equip and offer a genuine customer experience to all outdoor enthusiasts so that they may enjoy their adventures to the fullest.

– You are an outdoor enthusiast?
– You enjoy sharing with others and know how to listen?
– You are known for your energy and the effort you put into what you are passionate about? JOIN THE EXPEDITION!