customer service agent

Telesolutions; Winnipeg; On-site; CAD 30,000 - 40,000; Full time

Job summary

A telecommunications company in Winnipeg is seeking candidates for customer service roles. Responsibilities include answering customer inquiries, arranging refunds, and maintaining records. Ideal candidates will possess strong communication skills and a client-focused attitude. This position offers a fast-paced work environment and requires no formal education.

Benefits

Bonus

Commission

40 hours work week

Permanent position

Qualifications

• 1 to less than 7 months of experience in a customer service role.
• Ability to work in a fast-paced environment.
• Familiarity with basic computer and internet usage.

Responsibilities

• Answer inquiries and provide information to customers.
• Arrange for refunds and credits.
• Maintain records and statistics.
• Sell merchandise.

Skills

Attention to detail

Client focus

Excellent oral communication

Excellent written communication

Team player

Education

No degree, certificate or diploma

Job description

Education

• No degree, certificate or diploma

Work setting

• Business sector
• Private sector
• Retail / wholesale establishment / distribution centre
• Telecommunications company
• Sales

Tasks

• Answer inquiries and provide information to customers
• Arrange for refunds and credits
• Maintain records and statistics
• Sell merchandise

Computer and technology knowledge

• Internet

Work conditions and physical capabilities

• Attention to detail
• Fast-paced environment
• Repetitive tasks

Personal suitability

• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Excellent written communication
• Flexibility
• Organized
• Reliability
• Team player

Experience

• 1 to less than 7 months

Financial benefits

• Bonus
• Commission

Other benefits

• Other benefits
• Durée de l'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week