Customer Service Agent

National Bank of Canada; Sherbrooke; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian financial institution in Sherbrooke is seeking a Customer Service Agent to support clients with their banking needs. You will help clients navigate electronic solutions, ensuring excellent service. The role requires a high school diploma, customer service experience, and fluency in English and French. Competitive compensation and a variety of benefits are offered, promoting personal and professional development.

Benefits

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and Family Assistance Program

Preferential banking services

Opportunities for community involvement

Telemedicine service

Virtual sleep clinic

Qualifications

• Customer service experience in a call center environment.
• Eagerness to develop your skills and offer solutions.
• Ability to work in an inclusive team.

Responsibilities

• Answer client calls and listen to their needs.
• Help clients use banking applications.
• Advise on transaction or credit solutions.

Skills

Customer service experience

English

French

Education

High school diploma

Job description

Overview

Compensation: Starting at $23 per hour

You’ll support clients with their banking needs and help them use our electronic solutions as a Customer Service Agent for our call centres. You’ll have a positive impact on clients by listening closely to their needs and offering excellent customer service.

Your role

• Answer client calls
• Listen to clients' needs and offer personalized solutions
• Help clients use our banking applications
• Advise and offer transaction or credit solutions
• Refer clients with specialized needs to your colleagues
• Collaborate and share knowledge with your colleagues

The Client Contact Centre in Montreal is open Monday to Sunday from 6:00 a.m. to midnight.

The Client Contact Centre in Sherbrooke is open Monday to Friday from 8:00 a.m. to 10:00 p.m. and Saturday and Sunday from 9:00 a.m. to 5:00 p.m.

Your work schedule is variable, and you’ll be informed of your schedule three weeks in advance.

Your team

We offer a stimulating and inclusive work environment. You’ll be surrounded by experts, trainers and managers who will help and guide you in your role. You’ll work with colleagues in an environment that fosters learning and growth.

Learning and development

You will begin with an eight to nine-week on-the-job training. You’ll be able to experience the call centre environment and get to know your colleagues. Your on-the-job training will focus on learning how to help clients over the phone. You'll be supported by a remote trainer who will help you learn about your role, our products, and our technologies.

Many options will be available; you could advance in the same role, get promoted, develop within the sector, and more. We offer many career opportunities and encourage internal mobility. In addition, we offer a reimbursed training program to support your professional and personal development.

Prerequisites

• High school diploma
• Customer service experience
• Promote the values of partnership, empowerment and agility
• Eagerness to develop your skills

Additional required languages: English, French

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and Family Assistance Program
• Preferential banking services
• Opportunities to get involved in community initiatives
• Telemedicine service
• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first
We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Additional required languages: English, French