Customer Service Agent

Engage2Excel Inc.; Quebec; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A dynamic customer service organization is seeking a Customer Service Agent to join their Contact Center Team. This full-time position, based in Quebec, requires excellent English and French communication skills. Candidates should have previous customer service experience and the ability to work collaboratively in a team-oriented environment. The role involves assisting customers with inquiries and processing requests. This company promotes ongoing training and provides a comprehensive recognition program.

Benefits

Competitive salary

Employee assistance program

Extended health care benefits

Flexible leave

Ongoing training

Day off for community involvement

Qualifications

• 6 months to one year experience in a customer service environment.
• Ability to use common business applications (Microsoft Word, Excel, Outlook).
• Excellent typing skills and ability to multi-task.

Responsibilities

• Assist customers with requests via phone or ticketing systems.
• Provide information and technical assistance related to accounts or products.
• Coordinate customer orders, shipments, and returns.

Skills

Customer service experience

Ability to use business applications

Excellent typing skills

Multi-tasking

Communication in French

Communication in English

Job description

About the Position

Engage2Excel is actively looking for a dynamic person to join our Contact Center Team as Customer Service Agent. The candidate must reside in Canada, preferably Quebec. We are looking for motivated team members who enjoy providing quality customer service in a collaborative environment. We rely on open‑minded individuals who bring value to our organization. We offer a creative and enthusiastic work environment to encourage open exchange of ideas and forward‑thinking initiatives. If you believe this is you, we want you on board!

Key Roles & Responsibilities

• Assisting customers, receiving and processing requests based on designated program specifications via phone and/or ticketing systems.
• Interact with customers to provide information and/or technical assistance in response to inquiries about accounts, orders, websites, products, shipping instructions, etc.
• Coordinate shipment and returns.
• May perform other clerical duties such as writing letters, printing, filling and folding, etc.

This description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Qualifications

• 6 months to one year experience in a customer service environment.
• Ability to use common business applications (Microsoft Word, Excel, Outlook).
• Excellent typing skills and ability to multi‑task.

Languages

• French and English are a must. The candidate must have excellent English communication as they will be dealing with clients within and outside Quebec.

Job Type

Full‑Time – 37.5 hours

Why Join the E2E Group?

• We have a great team and work hard together toward common goals with a passion for excellence.
• We value your contribution and provide a competitive salary as well as a comprehensive recognition and rewards program.
• We care about your health and well‑being and offer an employee assistance program and extended health care benefits.
• Hybrid or work‑from‑home arrangements to help you achieve work/life balance and flexible leave.
• Ongoing training throughout the year and inspiring leaders who will lift you up and help you grow.
• A day off that promotes community involvement.
• We value security, so we require applicants to complete a background check assessment.
• Our Employee Value Proposition ensures you work where passion meets purpose, innovation thrives, and every team member is empowered to make a meaningful impact.

Application Information

Those who excel here are curious and enjoy learning and growing on an ongoing basis. Do you have the profile we’re looking for? Apply now to join our team!

(*) Only successful candidates will be contacted. We will consider your CV for other positions!

Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.