Customer Service Agent

Top Level Promotions; Nanaimo; On-site; CAD 30,000 - 60,000; Part time

Job summary

A customer service-focused company in the Regional District of Nanaimo seeks a Part-Time Customer Service Agent. You will provide exceptional service via phone, email, and chat, handle customer issues, and support order processing. Ideal candidates possess strong communication skills, organizational abilities, and customer service software proficiency. This role offers competitive pay and benefits, along with growth opportunities.

Benefits

Competitive pay

Comprehensive benefits package

Opportunities for growth and career development

Employee discounts on company products

Qualifications

• High school diploma or equivalent required; college degree is a plus.
• Previous customer service experience or similar roles is beneficial.

Responsibilities

• Provide exceptional service to customers via phone, email, and chat.
• Effectively handle and resolve customer issues or complaints.
• Learn and maintain knowledge of products/services.
• Assist with processing orders and managing returns.

Skills

Strong verbal and written communication skills

Excellent problem-solving and analytical abilities

Patience and professionalism

Strong organizational skills and attention to detail

Proficiency with customer service software

Education

High school diploma or equivalent

College degree

Tools

Customer service software

CRM tools

Microsoft Office Suite

Job description

Overview

Job Title: Customer Service Agent

Department: Customer Service

Reports To: Customer Service Manager

Job Type: Part-Time

Compensation: $21.00 per hour

Responsibilities

• Customer Assistance: Provide exceptional service to customers via phone, email, and chat, ensuring timely and professional responses.
• Problem Resolution: Effectively handle and resolve customer issues or complaints, ensuring each customer leaves with a positive experience.
• Product Expertise: Learn and maintain in-depth knowledge of our products / services to support customers with their needs.
• Order Support: Assist with processing orders, tracking statuses, and managing returns or exchanges.
• Record Keeping: Maintain accurate logs of all customer interactions, issues, and resolutions.
• Team Collaboration: Work with internal teams, including sales and technical support, to find solutions and improve the overall customer experience.
• Customer Feedback: Collect feedback to help identify opportunities for service improvements and escalate issues when necessary.
• Retention Efforts: Build strong, lasting relationships with customers through proactive support and engagement.

Qualifications

• Education: High school diploma or equivalent required; college degree is a plus.
• Experience: Previous customer service experience or similar roles is beneficial.

Skills

• Strong verbal and written communication skills.
• Excellent problem-solving and analytical abilities.
• Patience and professionalism in handling challenging situations.
• Strong organizational skills and attention to detail.
• Proficiency with customer service software, CRM tools, and Microsoft Office Suite.
• Ability to manage multiple tasks in a fast-paced setting.

Benefits

• Competitive pay and a comprehensive benefits package.
• Opportunities for growth and career development.
• A supportive and collaborative team environment.
• Employee discounts on company products and services.

How to Apply

Interested? We’d love to hear from you! Please submit your resume and cover letter. We look forward to learning more about your experience and how you can contribute to our customer service team.