Customer Service Agent

Randstad Canada; Knowlton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading contracting company in Knowlton seeks a Senior Customer Service Agent. This individual will drive operational strategy, manage client relationships, and ensure exceptional service. Candidates should have a minimum of 4 years in customer service, possess advanced Excel skills, and a strong background in inventory management. This full-time role offers a vibrant work environment and competitive benefits, including a bonus and RRSP contributions.

Benefits

3 weeks of vacation

5% annual bonus

RRSP contributions

Group insurance

Free parking

On-site cafeteria

Dynamic work environment

Qualifications

• Minimum 4 years of experience in customer service or account management.
• Strong knowledge of inventory management principles.
• Superior problem-solving and escalation skills.

Responsibilities

• Communicate critical information to relevant departments.
• Represent the organization in client interactions.
• Develop tailored solutions for resolving issues.
• Maintain target inventory levels and coordinate solutions.
• Update client cost sheets and provide accurate documentation.
• Identify continuous improvement opportunities.

Skills

Customer experience management

Problem-solving skills

Knowledge of MRP/ERP systems

Advanced Excel proficiency

Organizational skills

Attention to detail

Job description

Overview

Full Time – Permanent. 8‑Hour Day Shift. Title: Customer Service Agent (CSR). Start Date: As soon as possible. Location: 315 Knowlton Rd, Knowlton, QC. Reports to: Planning and Supplying Director. Salary: To be discussed, depending on experience.

We are industry leaders in contract manufacturing and the largest deodorant manufacturer in North America. Our commitment to excellence and innovation is unwavering. We are looking for a Senior Customer Service Agent who drives operational strategy and builds lasting partnerships.

Responsibilities

• Strategic Coordination – Communicate critical information (launch dates, specific instructions) to all relevant departments.
• Company Ambassador – Represent the organization in all client‑related interactions, including participation in client presentations for CS&OP.
• Resolution & Support – Develop tailored solutions and support in resolving issues related to shipping, purchasing, production, and accounting.
• Relationship Ownership – Own the client relationship, addressing issues with a positive, urgency‑focused attitude and escalating when appropriate.
• Inventory Control – Maintain target inventory levels and coordinate resolutions for excess or aging inventory.
• Finance & Costing – Update client cost sheets, verify price changes, and provide accurate documentation regarding billable units.
• Continuous Improvement – Identify and propose continuous improvement opportunities within the client service team, driving change.
• Demand Management – Forecast, capacity analysis, and inventory control, monitoring essential performance indicators (OTIF, attainment, sales, inventory).

Qualifications

• Minimum 4 years of experience in customer service, account management, or a related business operations role in manufacturing or supply chain.
• Strong knowledge of MRP/ERP systems and inventory management principles.
• Advanced proficiency in Microsoft Office, especially Excel.
• Excellent customer experience management, problem‑solving, and escalation judgment skills.
• Strong organizational skills, attention to detail, and ability to work independently with minimal supervision.

Benefits

• 8‑Hour Day Schedule
• Vacation: 3 weeks upon hiring
• Bonus: 5% of annual salary if objectives are achieved
• RRSP contribution
• Group insurance (vision, medication, life insurance, long‑term disability, dental option)
• Free parking
• On‑site cafeteria
• Fun and dynamic environment supporting diversity, talent and creativity

Application Instructions

To apply, email your resume to [e-mail], apply online at randstad.ca, or connect on LinkedIn: https://www.linkedin.com/in/andresvelilla/.

EEO Statement

Randstad is an equal opportunity employer. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.