Customer Service Agent

DSV - Global Transport and Logistics; Innisfil; Vor Ort; CAD 36.000 - 48.000; Vollzeit

Benefits dieser Stelle

Benefits

Zusammenfassung

DSV – Global Transport and Logistics in Innisfil, Ontario is seeking a Customer Service Agent to handle inquiries, process orders and manage complaints in a prompt, courteous manner.

The role collaborates with warehouse teams to keep shipments moving and requires a college diploma plus 1 year of customer service and warehouse experience, basic computer and math skills, and accuracy in data entry.

Qualifikationen

• College diploma required.
• Minimum of 1 year experience in customer service and warehouse work.
• Basic computer and math skills.

Aufgaben

• Respond to customer inquiries, complaints, inventory status, and order updates promptly.
• Generate paperwork and information for customer work orders and verify order details.
• Inform customers of shipping dates, delays and any additional information via mail, email or phone.
• Collaborate with other departments to coordinate account activities.
• Report customer feedback to management and flag signs of dissatisfaction.
• Maintain damage records and back-order logs.
• Track on-time shipping and prepare service activity reports.
• Ensure inventory integrity and assist with physical inventories.
• Compile, sort and verify data for entry; route client orders.
• Provide backup support for accounts other than primary.

Kenntnisse

Customer service experience

Basic computer skills

Basic math skills

Ausbildung

College diploma

Jobbeschreibung

DSV – Global Transport and Logistics

DSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.

Location: Innisfil

Job Posting Title: Customer Service Agent

Time Type: Full Time

Compensation: Salary starting at $20.50, plus eligible benefits, in accordance with experience and internal equity

• This posting is for an existing vacancy and not intended to create a talent pipeline OR This posting is to build a candidate pool for future vacancies in this role***

SUMMARY The Customer Service Agent is responsible for carrying out all customer service activities such as responding to inquiries, processing orders, and handling complaints, in a prompt courteous and effective manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond to Customer inquiries, complaints, inventory status, status of orders, etc., in a prompt, courteous and effective manner
• Generate all related paperwork and necessary information required for customer work orders and checking all orders for special requests
• Examines records such as bills, computer printouts, bills of lading, and related documents and correspondence and Informs customer of shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
• Collaborate closely with other departmental staff to coordinate account activities.
• Report customer feedback to management, including any signs of customer dissatisfaction
• Maintain damage records and back-order logs
• Track on-time shipping
• Prepare reports concerning customer service activities as required
• Assure the integrity of the inventory and assist in conducting physical inventories
• Compiles, sorts and verifies accuracy of data to be entered
• Routes clients incoming orders
• Provides back up support for all accounts other that primary. QUALIFICATIONS & EXPERIENCE
• College diploma
• A minimum of 1 years’ experience in customer service and warehouse experience
• Possess basic computer skills and math skills. LOCATION: 3570 Blundell Court, Innisfil, L9S 0T7

DSV – Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities.

With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running.

Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it.

If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be.

Visit dsv.com and follow us on LinkedIn, Instagram and Facebook

#StartHereGoAnywhere

DSV does not use AI to screen candidates during the recruitment process