Customer Service Agent

TigerTel; Dartmouth; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading company in Dartmouth, Nova Scotia, seeks passionate individuals for Full-Time Customer Service Agent positions. This role involves providing exceptional service to commercial and medical clients within a supportive environment. Employees enjoy a balanced schedule of in-office and remote work, along with a comprehensive benefits package.

Benefits

Medical benefits

Dental benefits

Vision benefits

Paid time off

RRSP with company matching

Qualifications

• Proficient in English with excellent grammar and spelling.
• Strong computer skills in a Windows environment.
• Reliable wired internet access for work from home.

Responsibilities

• Provide exceptional customer service through phone calls.
• Manage a fast-moving environment without sales.
• Use clear communication and handle information effectively.

Skills

Communication

Data Entry

Customer Service

Problem Solving

Job description

We are searching for passionate individuals to join our team as Full-Time Customer Service Agents in our Dartmouth, Nova Scotia location. As a vital part of our 24 / 7 call center, you will provide exceptional service to both commercial and medical clients.

Here's what you can expect :

Schedule :

• 4-day work week with consistent scheduling (including one weekend day)
• 11-hour shifts with two 30-minute breaks
• Set schedule will be determined upon hire

Availability :

• Our office is open from 8 : 00AM-11 : 30 PM AST and we are looking for those that can work within this availability
• Must live within a reasonable distance to the office
• Office / Work From Home Blend :

After 30 days of in-office training, work two days in the office and two days from home

• We provide all necessary equipment

Responsibilities :

• Provide exceptional customer service through phone calls
• Fast- moving environment, no sales involved
• Strong communication and data entry skills
• Ability to speak clearly and comprehend information effectively
• Familiar with medical terminology a plus

Benefits :

• H ourly rate of $18.50
• B enefits package including medical, dental, vision, paid time off, and RRSP with company matching
• Friendly and supportive work environment

Requirements :

• Proficient understanding of the English language with excellent grammar and spelling
• Computer skills proficiency in a Windows environment
• Reliable internet access with wired connection (no Wi-Fi)
• Ability to work independently and as part of a team
• Positive attitude and a willingness to learn

Do you have a passion for customer service and thrive in a fast- moving environment? We want to hear from you!

TigerTel is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

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