Customer Service Agent

Sunwest Aviation; Calgary; On-site; CAD 22,000 - 32,000; Part time

Benefits offered by this job

Dental insurance

Extended health

Life insurance

AD&D

Short-term disability

Long-term disability

Employee & Family Assistance Program

Group RRSP matching

Job summary

Sunwest Aviation Ltd. in Calgary is seeking a part-time Customer Service Agent to join the FBO operations team.

The role focuses on delivering quality frontline service to clients, passengers and visitors, while managing check-in processes and administrative tasks. The successful candidate will have at least 1 year of customer service and reception experience, familiarity with multi-line phones, and strong communication skills.

Qualifications

• Minimum 1 year of customer service and reception experience.
• Experience using multi-line phone system.
• Comfort with paging system and two-way radio.
• Knowledge of Microsoft Excel, Word and Outlook.
• Strong communication and professionalism.
• Ability to multitask and work in a team.

Responsibilities

• Deliver frontline, high-quality service to clients, passengers, visitors, guests and vendors.
• Check-in passengers for daily flights and prepare boarding cards as needed.
• Handle luggage tasks and support expediting aircrafts.
• Answer phones promptly and direct calls appropriately (100+ calls/day).
• Complete admin duties and maintain lobby cleanliness.
• Support duties including mail, courier, and document preparation.
• Attend required training (OTJ & Online).

Skills

Customer service

Reception experience

Multi-line phone system

Paging system / two-way radio

Strong communication

Team player

Physical stamina

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Customer Service Agent (Ref. #:2026-069)

Sunwest Aviation Ltd. is the leading Western Canadian operator of jet and turboprop charter aircraft. Our fleet consists of a wide variety of jets, turboprops and piston aircraft. Based on fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.

We currently have an opportunity available for a Customer Service Agent . Reporting to the FBO Supervisor, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:

Type of Employment:
Part-time

Position Shift:
Fri to Sun 8:00 to 4:00

Competition Deadline:
2026-11-18

Date Posted:
2026-04-23

Duties and Responsibilities:

Sunwest Aviation has an opportunity available for a part time Customer Service Agent within the FBO operations. Reporting to the FBOSupervisor, this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:

Deliver front-line, high-quality, service and support to Sunwest clients, passengers, visitors, guests, vendors, and employees.

The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position.

Qualifications, Experience and Competencies:

• Passenger check-in for daily flights, including modifying required changes and advising Flight Coordinators
• Prepare boarding cards to check in manifest
• Weigh and tag bags to appropriate destination/aircraft
• On time performance in boarding and expediting aircrafts
• Comply to client special requests, procedures, and terms
• Tag and process valet service for VIP client vehicles
• Prepare waybills for outgoing and track incoming packages on flights
• Answer phones promptly, in a professional manner and direct calls appropriately (100+ calls per day)
• Complete airport authority forms upon sign-in for all visitors, guests & vendors.
• Daily preparation of commissary counters, restocking of cupboards and fridges.
• Assist and ensure upkeep and cleanliness of lobby
• Complete all required training (OTJ & Online)
• Sort, stamp and distribute all incoming / outgoing mail
• Courier out (Inner City) packages for Internal Staff
• Various administrative duties as assigned (e.g. Maintain and update employee phone list, trip reports, creating documents; labels; spreadsheets, special projects)
• Minimum high school diploma required.

Professional Skills and Expertise

• Minimum 1 year of Customer Service and reception experience.
• Experience using multi-line phone system
• Must be comfortable using paging system and two-way radio
• Knowledge and use of Microsoft Excel, Word, Outlook, and other related computer programs
• Knowledge and experience in check-in systems and procedures is an added advantage
• Exceptional Customer Services skills
• Strong communication skills both in person and on the phone
• Strong sense of professionalism
• Must be able to multi-task with good organizational and management skills
• Must be able to work as a member of a team
• Must be in good physical condition for lifting of bags or other cargo of up to 50lbs. (will be subject to Fit Testing)

Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.

Sunwest Aviation is committed to employment equity and will consider the qualifications, education, knowledge and experience of all candidates. We encourage all candidates to apply and the most qualified candidate will be offered the position.