Customer Service Advocate – Banking & Digital Solutions

BMO; Selkirk; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial institution in Selkirk, Manitoba, is seeking a dedicated customer service representative. The role involves engaging with customers to understand their banking needs, providing tailored advice on financial solutions, and ensuring a seamless service experience. Candidates should possess good digital skills, strong interpersonal abilities, and a desire to assist customers. A post-secondary education or certification is preferred. This position offers a competitive salary in the range of $34,750.00 – $44,900.00.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Performance-based incentives

Qualifications

• No prior experience necessary; a post-secondary degree or certification is desirable.
• Confident in using social media and digital tools to assist customers.
• Ability to project a professional presence and build rapport with customers.

Responsibilities

• Identify customer needs and provide financial solutions.
• Support customer requests for banking services.
• Manage cash transactions and ensure accuracy.

Skills

Customer service orientation

Digital literacy

Interpersonal skills

Problem-solving skills

Communication skills

Organizational skills

Education

Post-secondary degree or certification in related field

Job description

A leading financial institution in Selkirk, Manitoba, is seeking a dedicated customer service representative. The role involves engaging with customers to understand their banking needs, providing tailored advice on financial solutions, and ensuring a seamless service experience. Candidates should possess good digital skills, strong interpersonal abilities, and a desire to assist customers. A post-secondary education or certification is preferred. This position offers a competitive salary in the range of $34,750.00 – $44,900.00.