Customer service advisor

Les Emballages Carrousel Inc.; Ottawa; On-site; CAD 40,000 - 60,000; Full time

Job summary

A family-run packaging company in Ottawa seeks a Customer Service Advisor to act as the first point of contact for customer inquiries. This full-time position involves providing advice on food and industrial packaging products, handling order entry, and ensuring customer satisfaction. Ideal candidates will be bilingual with strong communication skills and a diploma in administration or sales.

Benefits

Group insurance coverage

Employee discount

Employee Assistance Program

Social activities

Gifts of recognition of seniority

Telemedicine

Volunteer day

Mobile holidays

3 weeks of vacation

On-site parking

Qualifications

• 1 to 2 years of experience in customer service or administration.
• Good knowledge of food and industrial packaging products is an asset.
• Ability to work in a computerized environment.

Responsibilities

• Answer incoming calls and welcome customers at the service counter.
• Advise customers on products and pricing according to established guidelines.
• Enter orders and returns into the computer system.

Skills

Bilingual (English / French)

Excellent communication skills

Autonomy

Attention to detail

Ability to meet objectives

Education

College diploma in administration and/or sales

Tools

Microsoft Office Suite

CRM software

Microsoft NAV

Job description

Overview

Emballages Carrousel is a leader in packaging solutions, since 1971 in the province of Quebec. To work at Emballages Carrousel means working for a local family business that offers a unifying, rewarding and stimulating work environment, as well as promoting human relationships. It also means to work together to reach a common goal; preserving our planet resources for today, but also for generations to come. Come join us as a customer service advisor and together, let’s provide a better tomorrow.

Reporting to the Inside Sales Manager, the candidate will play a key role in customer satisfaction by acting as the first point of contact, whether on the phone or at the service counter. They will respond to requests related to food packaging, sanitary, maintenance and industrial packaging products, advise customers based on established guidelines, handle order entry and follow-up, while working closely with internal teams to provide quality service. The position will be based in Ottawa - 1201 Logistics Private, suite 101.

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Responsibilities

• Answer incoming calls and welcome customers at the service counter;
• Advise customers on products and pricing according to established guidelines;
• Enter orders and returns into the computer system;
• Promote products and ensure ongoing customer satisfaction;
• Perform various administrative tasks to support daily operations;
• Act as a liaison between clients and the sales team to ensure prompt and accurate communication;
• Maintain detailed and organized records of customer interactions;
• Collaborate with internal departments to effectively resolve customer issues;
• Perform any other related tasks.

Advantages

• Group insurance coverage
• Employee discount
• Employee Assistance Program
• Social activities
• Gifts of recognition of seniority
• Telemedecine
• Talent referencing
• Employer's participatory RRSP
• Volunteer day
• Mobile holidays
• 3 weeks of vacation
• On-site parking

Note

• Permanent and full time position
• Monday to Friday / 37,5 Hours / weekly

Disclaimer

The masculine gender is used as a generic for the sole purpose of not weighing down the text.

Only those whose applications are accepted will be contacted.

Qualifications

• College diploma in administration and / or sales or equivalent;
• 1 to 2 years’ experience in customer service or administration;
• Bilingual (English / French);
• Good knowledge of food and industrial packaging products (an asset);
• Able to work in a computerized environment and use various software (Office Suite, Excel, CRM, KPI, Microsoft NAV);
• Ability to identify, understand customer needs and provide appropriate advice;
• Excellent communication skills;
• Autonomy, versatility and attention to detail;
• Ability to meet objectives and manage several priorities at once;
• Language requirements : advanced level English (spoken and written) as the position involves frequent exchanges with a predominantly English-speaking clientele around 95% of working time.