Customer Service Advisor

BHD Instrumentation; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading calibration and instrumentation firm in Edmonton is seeking a Customer Service Advisor to assist calibration customers with their inquiries and provide exceptional service. The ideal candidate will have strong communication skills, be detail-oriented, and enthusiastic about the instrumentation industry. Enjoy a competitive compensation package and opportunities for professional growth in a dynamic environment.

Benefits

Extensive dental and medical benefits package

Competitive compensation

Vacation days

Recognition programs

Incentive packages

Qualifications

• Experience in customer service and administrative tasks.
• Ability to handle multiple priorities and deadlines.
• Interest in the instrumentation and electrical component industry.

Responsibilities

• Assist calibration customers with their questions and requests.
• Provide exceptional customer service.
• Create invoices and perform data entry tasks.
• Prepare and ship calibration equipment accurately.

Skills

Clear communication skills

Multitasking

Detail-oriented

Problem-solving

Computer and data entry skills

Job description

Join our Team as a Customer Service Advisor!

We are excited to announce opportunities within our rapidly growing company, now featuring three state‑of‑the‑art calibration and repair laboratories, as well as two mobile laboratories, across Western Canada. BHD is an inspiring company who has won the Best Place to Work award 6 years and counting!

Are you passionate about delivering exceptional calibration services and eager to join a dynamic and expanding team? Our laboratories specialize in calibrating electrical, temperature, pressure, torque, dimensional and high voltage equipment, with a strong commitment to providing top‑tier customer service, swift turnaround times, and impeccable quality.

Our services extend beyond the lab, offering onsite calibrations, troubleshooting, and repair. These visits provide the opportunity to engage with innovative machinery across a variety of industries.

Collaboration is key to our success. Our highly-trained sales team will work closely with our customers to attract new business and foster lasting relationships with our clients.

We are continually seeking enthusiastic and talented professionals to help us exceed our customers' expectations. If you are ready to contribute to our mission and grow with us, we would love to hear from you!

Who You Are:

• A clear communicator with excellent phone and email skills
• A multitasker adept at handling multiple priorities and requests
• Enthusiastic about administrative tasks and meeting deadlines
• Detail-oriented with a keen ability to review and ensure accuracy in the work of others
• Highly organized and able to keep processes streamlined
• A determined problem-solver
• Accountable and takes ownership of your work
• Experienced with computers and data entry
• Interested in the instrumentation, reliability, and electrical component industry

What Will You Do:

• Assist our calibration customers with their questions and requests
• Provide exceptional customer service
• Create invoices and perform data entry tasks
• Receive calibration equipment and accurately record details into our system
• Prepare equipment for shipping, ensuring proper packagingli>
• Review documents for errors before shipping
• Support the office with various administrative tasks
• Perform other duties as required to support the team and ensure smooth operations

Why BHD?

Be Part of Something Innovative and Growing! We are proud leaders within our industry, driving success with consistent revenue growth while being established for over 30 years.

Benefit from Our Benefits! We offer an extensive dental and medical benefits package, competitive compensation, vacation days, recognition programs, incentive packages, and many more perks!

Succeed as a Team! Our commission structure promotes an inclusive sales team environment where everyone has a vested interest in each other's success.

Never Stop Growing! Our diverse product offerings provide extensive learning opportunities. Enjoy routine product information sessions and support from a knowledgeable sales department. We are committed to quick career progression for our top achievers.

Enjoy Where You Work! BHD Instrumentation is a growing company that sells, services, and rents process instrumentation and test & measurement equipment from leading manufacturers. With over 30 years in business, we are the leading supplier to industrial clients in the resource and municipal market segments.

Join us at BHD and be part of a team that values innovation, growth, and exceptional service!