customer service adviser

GROUPE PROMUTUEL FÉDÉRATION DE SOCIÉTÉS MUTUELLES D'ASSURANCE GÉNÉRALE; HVDC Interconnection Line Radisson Qc - Sandy Pond Ma - 450 kV; On-site; CAD 30,000 - 60,000; Full time

Job summary

A mutual insurance federation in Quebec is seeking a professional to handle client inquiries and provide information. Responsibilities include resolving issues, documenting work, and recommending improvements. Applicants should have a secondary school graduation certificate and some experience. This permanent position offers a supportive environment and is suitable for candidates who are comfortable in both English and French.

Benefits

Bonus

Group insurance benefits

Pension plan

Learning / training paid by employer

Paid time off (volunteering or personal days)

Wellness program

Qualifications

• Experience of 7 months to less than 1 year.

Responsibilities

• Answer written and oral inquiries.
• Provide information to customers and resolve issues.
• Document work completed and recommend improvements.

Education

Secondary (high) school graduation certificate

Job description

Responsibilities

• Answer written and oral inquiries
• Answer inquiries and provide information to customers
• Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
• Explain procedures, risks and benefits to clients
• Answer clients' inquiries and provide information
• Resolve product and service related problems
• Document work completed
• Recommend measures to improve work methods

Qualifications

• Education: Secondary (high) school graduation certificate
• Experience: 7 months to less than 1 year

Benefits

• Financial benefits
  • Bonus
  • Group insurance benefits
  • Pension plan
• Other benefits
  • Learning / training paid by employer
  • Other benefits
  • Paid time off (volunteering or personal days)
  • Wellness program

Support programs

• Support for newcomers and refugees: Supports newcomers and / or refugees with foreign credential recognition
• Support for youths: Offers mentorship, coaching and / or networking opportunities for youth
• Support for Veterans: Supports Veterans in translating their military skills and experience into the language of the civilian job market
• Support for Indigenous people: Provides cultural competency training and / or awareness training to all employees to create a welcoming work environment for Indigenous workers
• Supports for visible minorities: Offers mentorship programs that pair members of visible minorities with experienced employees

Work terms

• Work Term: Permanent
• Work Language: English or French
• Hours: 35 hours per week