Customer Service Administrator - Auto Body

Assured Automotive; Woodstock; On-site; CAD 43,000 - 58,000; Full time

Job summary

A leading automotive service company in Canada is seeking a Customer Service Administrator to provide exceptional customer experiences and administrative support. The ideal candidate will have at least 1 year of experience in a similar role, strong communication skills, and the ability to manage multitasking effectively. This position offers competitive compensation and career growth opportunities.

Benefits

Competitive Pay and Benefits Program

Career Growth Opportunities

Ongoing Training Programs

Professional Development Opportunities

Qualifications

• Minimum 1 year of previous experience in a similar role.
• Demonstrates effective verbal and written communication skills.
• Ability to manage a fast-paced environment.

Responsibilities

• Provide exceptional customer experience.
• Manage confirmation and reservation of rental vehicles.
• Reconcile repair orders prior to closing.

Skills

Customer service experience

Effective communication

Attention to detail

Multitasking ability

Job description

Overview

Company: Assured Automotive

Job Description

Industry Leading Compensation, Benefits & Training

We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of administrative support to the Collision Repair Facility Team.

Responsibilities

• Provides positive energy when greeting customers in person and on the phone
• Manage the confirmation and reservation of all rental vehicles & towing requests
• When required communicate updates with Customers & Insurance claims personnel
• When required manage all arrangements for towing as well as costing against the Repair Order
• Ensure all assignments have been followed up and appointments confirmed with customers
• Reconcile each Repair Order prior to closing
• Monitor and manage Store’s Accounts Receivable
• Uphold Assured’s Core Values: Honesty, Integrity & Respect
• A minimum of 1 year of previous experience in a similar role
• Consistently demonstrates a successful client experience
• Communicate effectively, both verbally and in writing
• Strong attention to detail and a high degree of accuracy
• Effectively manage a fast-paced environment, demonstrating multitasking ability

Benefits

• Competitive Pay and Benefits Program
• Career Growth Opportunities for advancement
• On-going I-Car and Industry Training Programs
• Professional Development Opportunities.
• A Professional atmosphere, great working conditions, dynamic leadership

Compensation

Compensation Details:

$43,000-$58,000/year

Our Commitment to Our Employees

We believe our employees are at the heart of our success. We strive to employ people who possess ideal characteristics, abilities, experience, education, and character. We want only those people who share in our same "Core Values".

We are an equal opportunity employer. We are proud to provide accommodations during the recruitment process.

AI Disclosure

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.