Customer Service Administrator

Ndmt; Elmwood; On-site; CAD 30,000 - 60,000; Part time

Job summary

A community organization in Elmwood, Canada, is seeking a friendly Customer Services Administrator to ensure warm interactions with residents and manage administrative tasks on weekends. The ideal candidate will excel in customer service, possess strong organizational skills and be tech-savvy. This role offers a chance to make a positive impact in the lives of elderly residents while enjoying a supportive team environment.

Benefits

Competitive remuneration package

Additional staff benefits

Supportive team culture

Qualifications

• Proven customer service experience, with a warm and professional manner.
• Strong organisational skills and confidence working independently.
• Sound computer literacy across Microsoft Office 365 and database systems.

Responsibilities

• Welcome and support residents and visitors with warmth and professionalism.
• Manage reception, phone and email enquiries, providing efficient admin support.
• Collate and distribute communications ensuring clarity and timeliness.
• Manage records and correspondence accurately and promptly.
• Support IT and facility needs while safeguarding sensitive information.

Skills

Customer service experience

Organisational skills

Computer literacy

Proactive approach

Compassionate manner

Tools

Microsoft Office 365

Database systems

Job description

The Napier District Masonic Trust is proud to have assisted the aged in our community for the past 60 years and will continue to plan and provide housing and care for our elderly in the coming years.

We have an excellent reputation for providing quality residential aged care and affordable retirement village accommodation. We believe every elderly person has a right to a place they can call home regardless of age, stage, means or needs. We are a community built on love, respect and care for our residents, their families and each other.

About Our Role

We’re seeking a friendly, organised Customer Services Administrator to be the welcoming face of our Elmwood Memory Care Home & Hospital on Fridays and weekends. Working Fridays (8.30am – 5.00pm), Saturdays and Sundays (10.00am – 4.00pm), you’ll ensure our residents, their whānau and visitors are greeted with warmth while keeping weekend operations running smoothly.

Alongside welcoming residents, families and visitors, you’ll provide vital administrative support to support the smooth running of our facility.

Key Responsibilities

Resident Support & Engagement:

• Welcome and support residents, their whānau and visitors with warmth and professionalism.
• Act as a helpful point of contact, providing assistance and direction as appropriate.

Administration Support:

• Manage reception, phone and email enquires, providing efficient admin support (photocopying, scanning, printing, data entry).
• Collate and distribute communications such as posters, menus and schedules, ensuring information is clear and timely.
• Manage records and correspondence (filing, mail, packages, newspapers) accurately and promptly.
• Support IT, phone and general facility needs, escalating where required, while safeguarding sensitive information with discretion.

This is a role where compassion meets organisation – ideal for someone who enjoys making a positive impact every day.

About You

You’ll bring outstanding customer service skills, a “can-do” attitude and excellent organisational abilities. Tech‑savvy and detail‑focused, you’ll be confident working independently and using your initiative to resolve issues, as weekend cover often means being the main point of contact on site. Previous healthcare or aged care experience is an advantage, but most important is patience, empathy and the ability to connect with people from all walks of life.

You will bring with you:

• Proven customer service experience, with a warm and professional manner
• Strong organisational skills and confidence working independently
• Sound computer literacy across Microsoft Office 365 and database systems
• A proactive approach, with accuracy and attention to detail in all tasks
• A compassionate and caring manner, with resilience and a sense of humour

What We Offer

• Purpose with heart – play a key role in supporting the wellbeing and dignity of our elderly community
• A caring culture – be part of a supportive team built on aroha, respect and genuine connection
• Balance & variety – enjoy weekend hours that leave your weekdays free, with a mix of reception, resident engagement and admin support
• Great rewards – a competitive remuneration package with excellent additional staff benefits

How to apply

If you’re ready to join a values‑based organisation where every day counts, we’d love to hear from you. Apply now and help us continue our legacy of care.