Customer Service Administrator

Associa; Cambridge; On-site; CAD 43,000; Full time

Job summary

A community management company is looking for a full-time Customer Service Administrator in Cambridge. Responsibilities include overseeing maintenance staff, preparing work records, and responding to client queries. Candidates should possess strong communication and organizational skills, and a high-school diploma or equivalent. The position offers a salary of CA$42,500 per year and benefits including extended health care.

Benefits

Extended health care

Qualifications

• Must be able to communicate effectively both verbally and in writing.
• Ability to follow through and complete overlapping projects.
• Effective communication skills with individuals at all levels of the organization.

Responsibilities

• Direct maintenance staff in routine repair and maintenance of buildings.
• Prepare and maintain records of work assignments.
• Respond to client requests in an effective and timely fashion.

Skills

Effective communication skills

Organizational skills

Conflict resolution

Computer literacy (MS Word, Excel)

Education

High-school diploma, GED or equivalent

Job description

Overview

We are looking for a full-time Customer Service Administrator to join our Cambridge office. If you believe in placing the needs of your condominium community first, strive to deliver win-win solutions for your residents and Boards, and are dedicated to continuing to learn and share your experiences, join us at WB!

Responsibilities

• Direct maintenance staff in routine repair and maintenance of buildings and grounds of complex
• Assist the Manager in overseeing major projects and communicate with contractors
• Prepare and maintain records of work assignments
• Respond to client requests in an effective and timely fashion
• Prepare status certificates for approval by the Property Manager
• Coordinate payables and shipping payables batches approved by the Property Manager to head office to obtain cheques
• Compose, prepare, and process general and confidential correspondence including e-mails and faxes
• Establish, organize and maintain hard copy and computer records management/file systems
• Coordinate meetings
• Spearhead purging of files, storage and labeling
• Communicate with managers, supervisors, co-workers as well as owners and Board members
• Additional duties as required, including tailoring the above duties to suit the needs of the corporation for on-site administrator roles

Requirements

• High-school diploma, GED or other equivalent
• Able to effectively communicate both verbally and in writing
• A well-defined sense of diplomacy, including conflict resolution and people management skills
• Computer literacy, including effective working skills of MS Word, Excel and e-mail required
• Able to build and maintain lasting relationships with applicable departments, contractors and key business partners
• Ability to follow through and complete overlapping projects
• Good organizational, time management and prioritizing skills
• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts
• Ability to interpret and implement company policies and procedures
• Effective communication skills with individuals at all levels of the organization

Pay

CA$42,500.00 per year

Benefits

• Extended health care

We thank all applicants in advance; however, only those candidates chosen for an interview will be contacted. Associa is an equal opportunity employer, and as such, does not discriminate in hiring or terms and conditions of employment on the basis of an individual\'s race, ancestry, color, place of origin, religion, gender, gender identity, citizenship, age, sexual orientation, disability, national origin, family status, marital status or any other characteristic protected by applicable laws. Selection decisions are solely based on job-related factors.