Customer Service & Administrative Office Assistant

Hrstalentsolutions; Brantford; On-site; CAD 41,000 - 52,000; Part time

Job summary

Hrstalentsolutions is seeking an entry level Customer Service & Administrative Support Assistant for remote work. The role combines customer service, data entry, and general office tasks with training provided.

It's suitable for organized individuals who communicate clearly and follow written instructions. Hours are part-time or full-time with pay between CAD 30.00 and CAD 38.00 per hour, depending on experience and project needs.

Qualifications

• Experience in customer service or similar roles.
• Strong written communication skills.
• Great attention to detail and accuracy.
• Ability to follow written instructions carefully.
• Comfort using email, web-based tools, forms, templates, and spreadsheets.

Responsibilities

• Reviewing customer, participant, or project information for accuracy and completeness.
• Organizing responses and feedback for client projects.
• Following written guidelines to complete tasks.
• Entering information into online forms, templates, and spreadsheets.
• Verifying contact details and submission data for accuracy.
• Assisting with surveys, evaluations, and research tasks.
• Providing clear feedback for client projects and assessments.
• Recording observations and responses accurately.
• Researching company information online to verify details.
• Supporting routine office processes with consistent task completion.
• Communicating in writing when completing forms and notes.

Skills

Customer service

Attention to detail

Written communication

Time management

Independence

Tools

Email

Online forms

Spreadsheets

Templates

Google Search

Job description

Customer Service & Administrative Office Assistant
Pay: $30.00 to $38.00 per hour
Schedule: Part Time or Full Time
Location: Remote

About the Role

We are currently seeking organized and dependable individuals for an entry level Customer Service & Administrative Support Assistant opportunity. This role is well suited to candidates who are comfortable communicating clearly, following written instructions, reviewing information carefully, and completing routine support tasks with accuracy and consistency.

This position combines customer service support, administrative assistance, data entry, online workflow coordination, and general office support. Training is provided for qualified applicants, and the role is structured to help candidates build experience while developing strong day to day work habits.

Applicants with experience in customer service, retail, reception, hospitality, front desk support, call centre support, office administration, data entry, or other service focused roles are encouraged to apply. The position is a good fit for individuals who are patient, organized, detail oriented, and able to handle customer or participant information professionally.

Key Responsibilities

• Reviewing customer, participant, or project related information for accuracy and completeness
• Supporting customer service and client feedback projects by organizing responses, comments, and submitted details
• Reading written instructions carefully and completing assigned tasks according to provided guidelines
• Entering information into online forms, templates, spreadsheets, or tracking sheets
• Reviewing names, dates, contact details, submitted answers, and other information for accuracy
• Helping organize feedback from surveys, service evaluations, product reviews, and client related projects
• Providing structured feedback to support client projects and research assignments
• Participating in guided client evaluations and completing form based assessments
• Recording reactions, preferences, observations, and responses clearly and accurately
• Researching company websites, checking business information online, and verifying whether details are current
• Supporting routine office related processes through accurate and consistent task completion
• Communicating clearly in writing when completing forms, notes, feedback, or project related responses

Requirements

• Reliable computer or laptop
• Stable internet connection
• Ability to follow written instructions carefully
• Comfort using email, web browsers, online forms, and basic web based tools
• Strong attention to detail and ability to review work for accuracy
• Clear written communication skills
• Dependable and organized approach to recurring tasks
• Ability to work independently and manage time effectively
• Comfort reviewing customer, participant, or project information
• Ability to handle routine customer service and administrative support tasks professionally

Preferred Skills

• Previous customer service, retail, reception, hospitality, front desk, call centre, or office support experience
• Basic computer navigation and familiarity with everyday online tools
• Comfort using Google Search, email, online forms, templates, and spreadsheets
• Good written communication and reading comprehension
• Ability to read customer or participant information carefully and respond appropriately
• Ability to stay organized while working through assigned tasks
• Consistent follow through and dependable work habits
• Willingness to learn new tools and processes with training provided
• Interest in customer service, administrative support, data entry, research, feedback, or support based work

Compensation and Growth

This position offers competitive pay based on the role, schedule, and overall fit. It can also serve as a strong starting point for candidates who want to build experience in customer service support, administrative work, online task coordination, data entry, and general office support.

Candidates who perform well can be considered for additional responsibilities over time, depending on availability, project needs, accuracy, communication, and overall performance.

Schedule

Opportunities are available for both part time and full time hours. Scheduling details can vary depending on role fit, availability, and current project needs.