Customer Service & Administrative Clerk

Logic Hire Solutions LTD; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A public sector service provider in Ontario is seeking a Customer Service & Administrative Clerk. The ideal candidate will handle front desk operations, provide customer service, and perform essential administrative tasks. Applicants should have a secondary school certificate and at least 2 years of experience in a similar role. This full-time position offers an hourly wage ranging from $17.00 to $18.00.

Qualifications

• 2+ years of experience in a customer service or administrative role.
• Reliable own transportation.
• Must be able to obtain and maintain a Basic Security Clearance.

Responsibilities

• Greet visitors and direct them to the appropriate contacts.
• Provide information to clients and the public.
• Schedule and confirm appointments.

Skills

Customer service skills

Communication skills

Administrative skills

Organizational skills

Time management

Education

Secondary school graduation certificate

Tools

MS Office Suite

Job description

Job Description: Customer Service & Administrative Clerk

Position: Customer Service & Administrative Executive

Job Type: Permanent, Full-time

Hours: 37.5 hours per week

Location: Oakville - Onsite

Language: English

Work Setting: Public Sector

Salary: $17.00 - $18.00 per hour or 40,000 CAD

Job Overview

We are seeking a highly organized and reliable Customer Service & Administrative Clerk to join our dynamic public sector team. The ideal candidate will be the first point of contact for our clients and provide essential support across various administrative functions. This role is perfect for a detail-oriented professional who thrives in a fast-paced environment and is committed to delivering exceptional service.

Hourly wage: $17.00 - $18.00, commensurate with experience.

Responsibilities

Customer Service & Front Desk Operations

• Greet visitors and direct them to the appropriate contacts or service areas.
• Provide basic information to clients and the public in a courteous and professional manner.
• Answer, screen, and forward incoming telephone calls using a multi-line switchboard.
• Receive and issue payments, as required.
• Schedule and confirm appointments and arrange teleconferences.

Administrative & Clerical Support

• Perform data entry and maintain accurate electronic and paper filing systems.
• Record and relay information accurately and in a timely manner.
• Order and maintain office supplies.
• Sort and distribute incoming mail and prepare outgoing mail.
• Perform basic bookkeeping tasks.
• Maintain various work records, logs, and reports.

Communication & Coordination

• Operate a range of office equipment and software efficiently.
• Obtain and process information necessary for providing comprehensive customer service.
• Collaborate with team members to ensure seamless office operations.

Education & Qualifications

Qualifications & Experience

• Secondary (high) school graduation certificate or equivalent combination of education and experience.

Experience

• 2+ years of experience in a customer service or administrative role.

Technical Skills

• Proficiency in MS Office Suite (MS Word, MS Excel, MS Outlook) is required.
• Experience with word processing, spreadsheets, electronic mail, and MS Windows.

Security & Requirements

• Must be able to obtain and maintain a Basic Security Clearance.
• Must have reliable own transportation.

Work Conditions & Physical Capabilities

• Combination of sitting, standing, and walking.
• Fast-paced environment with repetitive tasks and tight deadlines.
• Ability to work under pressure while maintaining attention to detail.

Personal Suitability

The Ideal Candidate Will Possess The Following Attributes

• Excellent oral and written communication skills.
• Efficient interpersonal skills and a team player attitude.
• Highly organized with strong time management abilities.
• Ability to work independently and multitask effectively.
• Reliable, flexible, and mature.

Skills: basic, public, customer service, customer, office, communication, administrative.