Customer Sales Support Manager

-; Remote; CAD 109,000 - 176,000; Full time

Job summary

A global industrial leader is seeking a Customer Service Manager for the IEC LV Motors Division, based in Fort Smith, Canada. The role involves leading customer support processes from order placement to delivery, ensuring quality and satisfaction. Candidates should have at least 6 years in customer service within industrial motors and knowledge of Salesforce or similar. This remote position offers a salary range between $79,800 and $127,680 annually. ABB values diverse backgrounds and offers a solid benefits package.

Benefits

Health and life insurance

401k Savings Plan

Parental Leave

Employee discount program

Qualifications

• Minimum 6 years experience in customer service and order handling within industrial motor market.
• Proven experience utilizing SAP, OMS, Salesforce or similar sales tools.
• Ability to motivate a high performing cross functional team.

Responsibilities

• Lead customer support processes from PO to product delivery.
• Create and implement customer service strategies.
• Manage order processing and issue resolution.

Skills

Customer service

Order handling

Management

Collaboration

Problem solving

Education

Bachelor's degree

Tools

SAP

OMS

Salesforce

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we'll give you what you need to make it happen. It won't always be easy, growing takes grit. But at ABB, you'll never run alone. Run what runs the world.

This Position reports to: US Division Mgr - IEC LV Motors

The work model for the role is: Remote #LI-Remote

Your role and responsibilities:

In this role, you will have the opportunity to lead a team of specialists to handle and coordinate customer support processes in IEC LV Motor sales team, from customer PO to product delivery and after-sales service, to understand the complete sales process and to meet and exceed customer expectations. Each day, you will create, implement, and review customer service strategy and ensure quality, volume, and on-time delivery based on business standards and customer requests. You will also showcase your expertise by making optimization plans to increase operational excellence and customer satisfaction in the sales process in collaboration with business counterparts.

This role is contributing to the ABB IEC LV Motors Division in the United States. Main stakeholders are the IEC LV Motors team and District Offices.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

You will be mainly accountable for:

• Developing and implementing customer service strategies to ensure quality, timely delivery, and compliance with business standards while meeting customer expectations.
• Driving operational excellence and customer satisfaction by creating optimization plans and collaborating with cross-functional teams throughout the sales process.
• Managing order processing and issue resolution, acting as the primary contact for customer inquiries and coordinating with internal teams to resolve technical, payment, and after-sales service issues.
• Building and maintaining long-term customer relationships, prioritizing tasks to ensure consistent satisfaction, and oversee product purchasing aligned with sales plans.

Qualifications for the role:

• Bachelor's degree and minimum 6 years experience in customer service and order handling within the industrial motor market or similar.
• Proven experience utilizing (SAP, OMS, Salesforce or similar sales tools/platforms).
• Management skills with ability to motivate a high performing cross functional team (preferred).
• Travel: 10-15% + depending on location
• Candidates must already have work authorization that would permit them to work for ABB in the US.

More about us:

ABB IEC LV Motors serves the industrial segments with world-class motors. With its products, global scale and local presence, the Division helps customers to improve energy efficiency, productivity and safety.

What's in it for you

We want you to bring your full self to work-your ideas, your energy, your ambition. You'll have the tools and freedom to grow your skills, shape your path, and take on challenges that matter. Here, your work creates impact you can see and feel, every day.

ABB is an Equal Employment Opportunity and Affimation Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their - sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimation Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $79,800 and $127,680 annually.

ABB Benefit Summary for eligible US employees

Go to MyBenefitsABB.com and click on "Candidate/Guest" to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D - 100% employee paid up to maximums
• Short Term Disability - up to 26 weeks - Company paid
• Long Term Disability - 60% of pay - Company paid. Ability to "buy-up" to 66 2/3% of pay.
• Supplemental benefits - 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Parental Leave - up to 6 weeks
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

#ABBCareers

#RunwithABB

#Runwhatrunstheworld

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.