Customer Sales & Service Representative (Casual)

eBrandon; Brandon; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading communications company in Brandon is seeking a motivated individual for a customer service role. Responsibilities include promoting services, generating sales leads, and processing customer transactions. Candidates must have a minimum Grade 12 education and some sales experience. Flexibility to work evenings and weekends is required. Join a dedicated team focused on customer satisfaction and community support.

Qualifications

• Minimum Grade 12 education or equivalent is required.
• One-year post-secondary education in Business Administration, Computer Science, or a related field is an asset.
• One-year of experience in sales and in customer service is required.
• Intermediate knowledge of Office 365 (Outlook, SharePoint, and Excel) is an asset.

Responsibilities

• Promote features and assist customers with service choices.
• Generate sales and document within CRM.
• Provide exceptional customer service across multiple platforms.
• Process orders for new services and transactions.

Skills

Customer service

Sales experience

Knowledge of Office 365

Education

Minimum Grade 12 education

One-year post-secondary education in Business Administration or Computer Science

Job description

Overview

WESTMAN COMMUNICATIONS GROUP (Westman) is seeking applications from energetic, highly motivated individuals to become part of our growing team! Westman is an industry-leading communications provider based in Brandon MB, offering residential and commercial High-Speed Internet, Digital TV, and Phone services in communities across Manitoba. Established in 1977, as a locally owned and operated cooperative, Westman is dedicated to delivering competitive and innovative services, providing an exceptional member experience, and supporting the communities we serve.

Location: Brandon, MB

What you’ll do

• Promote the features, advantages and benefits of our services and assist customers in determining the cable, Internet, and phone services best suited to their needs.
• Generate sales and sales leads for Westman services, documenting within CRM as required.
• Provide pleasant, professional, knowledgeable service and exceptional customer service via face-to-face, online chat, e-mails, and telephone interaction.
• Receive payments from customers and balance cash drawer daily.
• Accurately process orders for new services, moves, changes, service disconnection, and rental of equipment within system.
• Review voicemails and return messages in a timely fashion.
• Conduct customer survey satisfactions calls as required.

What you’ll bring to the team

• Minimum Grade 12 education or equivalent is required.
• One-year post-secondary education in Business Administration, Computer Science, or a related field is an asset.
• One-year of experience in sales in which you identify customer needs, suggest services, and build relationships is required.
• One-year of experience in customer service carrying out tasks such as typing and handling of cash is required.
• Intermediate knowledge of Office 365 (Outlook, SharePoint, and Excel) is an asset.

Must be able to work flexible hours, including evenings and weekends.

Additional information

DEADLINE FOR APPLICATIONS: This position is open until filled.

Apply today to join our team at WCG's Career Page and begin your exciting career journey with us!

As an equal-opportunity employer, we are committed to an inclusive and barrier free environment at Westman Communications Group and encourage applications from all qualified individuals. If you require a reasonable accommodation at any point during recruitment process or would like to request this posting in an alternate format, please indicate by emailing [e-mail] of the accommodation requirements. While we thank each applicant for their interest, only selected candidates will be contacted.