Customer Rep-Station

FedEx Group; Richmond; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading shipping and logistics company in Metro Vancouver is looking for a part-time customer service representative. This role involves assisting customers, performing administrative duties, and requires the ability to lift packages up to 150 lbs. Candidates should have a high school diploma, strong communication skills, and the capacity to work in a fast-paced environment. Preference will be given to those with knowledge of Canadian Customs regulations and FedEx products. The position requires availability Monday to Friday from 12:30 to 18:15.

Qualifications

• Must be able to lift 70 lbs and maneuver packages up to 150 lbs.
• Knowledge of Canadian Customs regulations preferred.
• Ability to complete all basic and recurring training.

Responsibilities

• Provide information and assistance to customers.
• Perform administrative duties for operations.
• Complete and achieve minimum thresholds on mandatory testing.

Skills

Excellent interpersonal and verbal communication skills

Analytical and problem solving skills

Negotiation skills

Ability to handle stress

Education

High school diploma or equivalent

College diploma preferred

Job description

Overview

This is an interview position. To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Responsibilities

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment. Must be able to complete and achieve minimum thresholds on any mandatory testing and training. Must be able to operate in a PC windows environment.

Qualifications

• High school diploma or equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurring training.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.

Preferred Qualifications

(No additional preferred qualifications provided)

Pay Transparency

(No specific pay transparency information provided)

Pay

(No specific pay information provided)

Additional Details

Part Time-Availability: Monday to Friday 12:30 - 18:15. Job posting date: 12/19/2025. Job posting end date: 12/26/2025.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.