Customer Rep-Station

FedEx; Cambridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading logistics company in Cambridge, Canada, is seeking a Customer Service Representative. This position requires a high school diploma, strong interpersonal skills, and the ability to handle physical demands. Responsibilities include supporting operations and promoting sales. Candidates should be adaptable and capable of working in a fast-paced environment. Competitive shift schedule offered.

Qualifications

• Knowledge of Canadian Customs regulations preferred.
• Must be able to lift 70 lbs and maneuver packages up to 150 lbs.
• Bilingual in French and English required if residing in Quebec.

Responsibilities

• Provide accurate assistance to customers requiring direct interface.
• Perform administrative duties to support operations.
• Promote continued sales and generate incremental revenue.

Skills

Interpersonal skills

Verbal communication skills

Analytical skills

Problem-solving skills

Negotiation skills

Education

High school diploma or equivalent

College diploma preferred

Tools

PC Windows environment

Job description

Overview

This is an interview position. To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Responsibilities

To provide accurate information and assistance to customers requiring direct customer interface. Perform administrative duties to support efficient operations. Promote continued sales and generate incremental revenue where possible.

Required Qualifications

• High school diploma or equivalent. College diploma preferred.
• Knowledge of Canadian Customs regulations preferred.
• Knowledge of FedEx Express and Ground products and services preferred.
• Ability to successfully complete all basic and recurrence training.
• Must have the ability to lift 70 lbs and maneuver any package weighing up to 150 lbs with appropriate equipment.
• Must be able to complete and achieve minimum thresholds on any mandatory testing and training.
• Must be able to operate in a PC Windows environment.
• Excellent interpersonal and verbal communication skills.
• Good analytical and problem solving skills.
• Good negotiation skills.
• Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment.
• If the incumbent resides in the province of Quebec, must be bilingual (French and English).
• Valid driver’s license (Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.

Preferred Qualifications

• Valid driver’s license (Class 5, G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application.

Pay Transparency

Pay:

Shift Schedule

PPT CSR shift (Thursday – Friday 3:15 AM – 11:45 AM and Saturday 6:00 AM – 2:30 PM)

Disclaimer

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC Windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs.

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.